As Customer Experience is the most important component in the decision-making process for 2021, businesses need to ensure that their CX is focused, actionable and engaging. This panel will be compiling best practices for strategy, tech, culture, metrics, analytics, communication, and processes to maximize the customer experience.
The goal is to determine how to gain prospects, grow customers, and increase retention by understanding and communicating the voice of the customer through the organization.
This Smart Group™ of thought leaders will uncover the biggest trends in CX and the customer journey. The members of this Smart Group™ will contribute their expertise bi-weekly at minimum on the current topic and suggest future topics as the platform curates bi-weekly reports. The members of this group are all experts in CX and have been added for their professional accomplishments.
Here is the Deal:
There are a whole lot of people that want to know what you know. Rather than a lame survey or real-time meetings, this engagement will be open 24/7... at your convenience. You engage when you feel like it once a week, you have fun meeting new people also hot on the topic, you earn points that you convert to cash (not change-your-life money, but fist-pump-money). Expect to spend about 15 minutes per week, but like potato chips, it's tempting to do much more.
What is Currnt:
We are about connecting companies directly with the perspective they seek first hand, fast learning where everybody gets smarter and stays fresh on fast change. Some call us the "LinkedIn for introverts" (chortle) because there is no self-promotion, everything is curated by professional moderators.
We have some pretty smart bots that found your profile on the web and thought you might be interested. If you are a continual learner, you will love the experience. If you like getting recognized by your peers for your “spoon-bending” insights, you will like the points. If you like meeting new people from around the world that share your interest, you will love the knowledge networking. If you are like us and like staying fresh and relevant on topics that are re-shaping our world, then welcome to Currnt.
peopleSeeking Expert Participation
- Operations Leaders, Managers
- Customer Service VP’s, Leaders, Managers
- Customer Experience Officers (CXO’s)
- Customer Experience VP’s, Managers
- Change Management/ Transformation leaders
- Customer Insights Leaders, Managers