The goal of this SmartGroup is to envision what the customer experience looks like for businesses going forward in a post-pandemic world. Today, more than ever, businesses have to pivot quicker to meet the demands and needs of their customers. Businesses have to be proactive in anticipating their needs, capture customer feedback in unsolicited ways, cypher through the noise, and build closer relationships in order to keep their loyalty. This SmartGroup™ of thought leaders is dedicated to understanding best practices and biggest trends going forward in customer experience and voice of customer strategies. SmartGroup™ members nominate and vote on future topics to explore as the platform curates bi-weekly reports that develop the reputation of its contributors and enable other professionals to stay relevant on the topic.
Today of all days, we all need to grow our relevance in virtual engagement and thought leadership. This unique exclusive collaboration of industry peers represents a path to do that with ease by leveraging the insights and reach of passionate curated expert groups.
How fresh collective intelligence works:
* 20 to 30 selected global professionals interact at their convenience around the clock using both written and video collaboration tools on topics that update every two weeks.
* Insights are distilled into personalized reports that allow you to share among your professional and social networks.
* Interaction and viewership of the reports drive a point system that bonuses the team on the quality and reach of their insights.
If selected, the biggest reward you will gain is the countless new relationships that share your passion for the topic and a mutual desire for continued learning, and authentic recognition. While we promote healthy debate, there is no self-promotion, grandstanding, or intimidation tolerated on the platform; this is a curated experience that rewards intelligent dialogue on narrow topics that matter to many.
If interested in giving it a try, please apply here. If you have specific questions, email us at email@example.com.
The Currnt Team
peopleSeeking Expert Participation
- Operations Leaders, Managers
- Customer Service VP’s, Leaders, Managers
- Customer Experience Officers (CXO’s)
- Customer Experience VP’s, Managers
- Change Management/ Transformation leaders
- Customer Insights Leaders, Managers