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The Age of Continuous Connection

May 24, 2019 to October 4, 2019

The Age of Continuous Connection - the May June 2018 issue of HBR. Thanks to new technologies that enable frequent, low-friction, customized digital interactions, companies today are building much deeper ties with customers than ever before. Instead of waiting for customers to come to them, firms are addressing customers’ needs the moment they arise—and sometimes even earlier.

Open to all (including visitors) to ask and answer questions related to the topic.