The world is moving fast and we all need a place to stay relevant on narrow topics. Guilds is a place where profiled professionals can network around their passions curated by peer-vetted experts on the topic called Creators. The engagement of the audience drives pooled redeemable points to the Creators, thus aligning incentives for them to provide the most valuable insights.
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CX in Retail and DTC
Talks (65)
Win The Best Digital CX Partner Retail Bank Award
SAP to add generative AI, industry smarts to CX tools
ALDO Group chooses Fluent Order Management to simplify its DTC CX
Stratix Launches Retail CX with Zebra Technologies’ Solutions
DTC and data-driven CX
Roundtable: Getting your CX right: where should retailers focus?
3 ways retailers can play offense with CX this year
Shipping Experience to Drive Global Growth
How To Effectively Build, Manage And Measure Customer Journeys
If DTC is broken, is CTC the fix?
https://multichannelmerchant.com/blog/dtc-brands-optimize-packaging-to
Retail tech is elevating CX unlocking efficiencies
https://www.cmswire.com/customer-experience/can-branded-storefronts-he
The Definition of SEO
Experiment using AI/ML to sell more coffee
Marketers playbook for first-party data strategy
Marketer's playbook for first-party data strategy
4 Technology Trends That Will Redefine CPG Marketing In 2022
Direct-to-consumer retail is about dynamism, as well as data
DTC challenges: 5 ways brands can cope in difficult times
Seven DTC Marketing & Branding Strategies
Retail Workforce | Store of Tomorrow | Accenture
Getting results from customer data
Digital transformation impact and benefit in customer experience
11 Proven Strategies to Reduce Customer Churn Rate (Updated)
18 Key Customer Service Metrics + How to Use Them | Blog | Hiver™
Chatbots Vs. Humans: The State Of Conversational Commerce In 2022
The Omni-channel Approach to Customer Experience! - Supply Chain Game Changer™
Why e-commerce may be the future of pharmacies | EY - US
Gamechangers | Market Buzz
Five traps to avoid: The long game of DTC and e-commerce | McKinsey
Premiere Digital Advertising Company for Agencies & Brands | Digilant
This Is Marketing’s Ctrl-Alt-Del Moment: Leading CMOs Prioritize CX And Innovation In Business Transformation
Advertising & Marketing Technology on AWS
CX Network
Customer Experience in Digital Transformation Era - Teletimes International
The 18 Best Shopify Apps For Direct To Consumer Brands 2021
Customer Experience Experts | Customer Experience Ecosystem Agenda
The World Economic Forum
Retail Trends 2021 | Deloitte UK
How Customer Listening Assessments Create Better CX
CXBuzz Interview With Nick Lygo-Baker, Founding Director Company at Paradigm CX
Direct to Customer(DTC) Market Research Report with Size, Share, Value, CAGR, Outlook, Analysis, Latest Updates, Data, and News 2020-2026 - MarketWatchMarketWatch Site LogoMarketWatch logo
2021 Award Winners: Advertising, FMCG/CPG, Innovative, International and Tech Platform Categories | Mobile Marketing Magazine
PSFK is the home of what’s next in Retail and CX
Head of Customer Experience & Design Operations
Captivating the Connected Consumer Throughout the Shopper Journey
Uniting Inventory for Outstanding Customer Service
E.l.f. Cosmetics preps Twitch channel debut to reach Gen Zers
Building Trust to Increase Retention
D-to-Cs Proved Resilient in 2020.
4 Ways to Exceed Customer Expectations Through Del
Neiman Marcus Launches White Glove Digital Service
Why Ulta is Tuning Into Customer Feedback
Tractor Supply’s Tech Investment
Set Your Brand Apart with Immersive CX
Locking in Loyalty
Retail Trends That Will Outlast the Pandemic
Amazon Continues to Lead Tech in Retail
What is a Currnt and what do I do?
Delivering Positive CX in Retail
the new DTC Model
CX in booking home services
CPG and DTC
Brands are Defined by the Experiences They Deliver
Pitches (0)
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What is a Guild™ and why is it different?
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What is a “Pitch an Idea”?
It’s a super-short 20 sec. video that allows you to share an idea, an opportunity, or simply introduce yourself to the audience. People can not comment on it, but they can send you a direct message via chat.
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Do I get Paid or Charged?
There is no cost to be on Currnt, but you can get paid. Creators gain redeemable points that are earned when followers engage with your content. Creator points pool and are distributed to the active Creators at the time points are earned. So, if you become a Creator, do your share to encourage learning and knowledge networking.
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How do I become a Creator?
Make a short 20-second video “Pitch” introducing yourself and what you are passionate about related to the topic. Select the option at the bottom of the pitch to be considered for a Creator.
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How do I invite others?
There is a share button in the upper left that can provide you a link or connect your social to share. Anyone you invite is linked to your profile such that you earn 10% bonus on whatever they earn…across Private Panels and Guilds™. Pretty cool huh?
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What is Currnt?
Currnt is a “Knowledge Networking” platform where companies and professionals come to stay relevant on the latest
advances in their industries in the face of the increasing pace of change. Professionals engages in Private Panels (sponsored by companies),
and in Guilds™ to engage with other thought leaders. On Currnt, professionals come to learn, and earn recognition, rewards and relationships.
See our Community Guidelines, to learn more of the rules of the road, here are some highlights:
Be yourself. The authenticity of Currnt begins with the passion of people.
Be respectful. This applies to every person, at all times.
Be inclusive. Tolerate, welcome, and consider diverse people and perspectives.
Build empathy and understanding. Engage in debates that are in good faith.
Foster meaningful and genuine connections. This is what Currnt is all about.
Cite other’s ideas.
Don’t game the points by trying to coordinate intentional recognition.
#CX in Retail and DTC
This Currnt is a curation of best practices for companies to align strategy, tech, culture, metrics, analytics, communication, and processes to maximize the customer experience.
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group
175
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2
- Guild Masters
Patty Soltis
Lynn Power
group
13
- Creators
Jandie L. Lane
Howard Breitrose
Christine Hade
Joe Sticca
Jackie Rauchberger
Chrisane Giard
Paolo Beffagnotti
Tara Addington
Sheela Goh
Thomas O'Malley
Currnt Analyst
Jeff Madden
Marry Gordon
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- Creator requests
No Creator request yet
group
13
- Followed by Creator
Emmanuel Randon
Michael Phelan
Sandy Waters
Stuart Rabkin
Yessica Gonzalez
Jatindranath Das
Scott Liston
Julie Parker
Jessica Barrera
Diego Valencia
Erhan Bilici
Lamine SENE. 拉明,
Diego Mangabeira
group
147
- Audience
Miguel Arturo Diaz Anguiano
Pat Brost
Hiroo Thadaney
Marine Chevalier
Candice Yacono
Kimberly Baeth
Radhika Jadcherla
Michiko I. Wolcott, CMC
Leonardo Rodriguez
sharon lewis
Derek D
Michael Zotter, PMP, PMI-ACP
Kathy Sisk
Damien Byrne
Jim Iyoob
Daniel Gordon
Julia Salnikova
Josephine Lam
Col Sudip Mukerjee
Brad VanAuken
Egwuenu precious
Catherine Isbell
Russell Jones
Elizabeth P
Himanshu Bharadwaj
Jessica Wolfe
Debora Bielecki
Tom Booth
Vance Morris
Ashutosh Karandikar
Vibha Rao
Tony Hobson
Manuel Breschi
Eddie G
Jennifer Avery, MBA
David 'DJ' Jones
Bram De Vos
Eric Brickman
Pratyush Lal
Shelly Chandler, CCXP
Kristine Buyers
Sanel Thomas
Manuel Barragan
Jacques Erasmus
Aneesh R Kammath
Donna Downes-matreale
Terry Lang
Abhijit Bhattacherjee
Jennifer Smart
Klaudia Saniewska
Matthew S
Vincent Smith
Derek Brown
Gilmar Bonzatto
Roland D Naidoo
Mark Brodhead
Adrienne Matte
Charles Ruelle
Elena Russell
Julia Topoliuk
Brian H. B
Feyikemi Sodipo
Joanna Gibson-Coburn
Kateryna Sapronova
Tapan .
Steve Rodgers
Michael Windler
Beverly Quaye EdD, RN, FACHE
Candy Darr, CFC
Isabella Panizza
Dione Masters
Heather Schaefer
Deborah Colville
Johan Denewet
Linda Price, MBA PMP
Pam Hill
Jiawen Carmen
Diane Tamagno, CX-PRO
Benito Gonzales
Tania Tonelli
Jon Carmen
Aaron Q
Jennifer R
Dagoberto Gabriel
Shibani Mishra
Vikrant Pal
Josh Verseput
Dawn Bernsley
Ron Bushman
Jean B
Matt Leopold
Angela Rosales
Dennis Vladimir Morfin amador
Tom Willett
Jeff Eisen
Alvaro Javier Vivas Cuadra
Elizabeth Sullivan
Sandrine Woirnesson
Jeofrey B
Todd Montgomery
Juan Pablo Gonzalez
Tamara Kulesa
Michael David
Michele Cataldo
Kristine Gentry
YIN MAY MAY
Macarena Herrera
Galen Varon
Simon K
Ranjit Khompi, SHRM-SCP, CPHR
Hatice Duzakar
Suzie Leckie
Kristen Anderson
Jeremy Krause
Andrew Callender
Joshua Rosen
Shirley Mitchell
Lance Webb
Marcos Latorre Díez
Neil - Nilakantasrinivasan Janakiraman
Michel Hennin
Shannon Flanagan
Andrew Custage
Lori Leone
Saqib Raja
Reva Minkoff
Rishabha Ganju
Ian Jones
Helen Ballard-Weiss
Terena Chetty
Janne Lautanala
H. Anthony Ribadeneira, MBA
Sajana Chandrawansa
Andre Felippa
Terry Rybolt
Samar Hamdy
Zachary Chan
Laina McQueen Stewart
Vaseem Ahmad
Paul Acatrini
Tina Thompson
Anurag Srivastava
Uros Vukovic
Heike M
ANWAR DAWOUD
Watson Murthy
Nivea Brown
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CX in Retail and DTC
This Currnt is a curation of best practices for companies to align strategy, tech, culture, metrics, analytics, communication, and processes to maximize the customer experience.
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