The world is moving fast and we all need a place to stay relevant on narrow topics. OpenCurrnts is a place where profiled professionals can network around their passions curated by peer-vetted experts on the topic called Creators. The engagement of the audience drives pooled redeemable points to the Creators, thus aligning incentives for them to provide the most valuable insights.
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OpenCurrntTM
CX in Retail and DTC
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Summary
This Currnt is a curation of best practices for companies to align strategy, tech, culture, metrics, analytics, communication, and processes to maximize the customer experience.
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HELP
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What is an OpenCurrnt™ and why is it different?
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What is a “Pitch an Idea”?
It’s a super-short 20 sec. video that allows you to share an idea, an opportunity, or simply introduce yourself to the audience. People can not comment on it, but they can send you a direct message via chat.
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Do I get Paid or Charged?
There is no cost to be on Currnt, but you can get paid. Creators gain redeemable points that are earned when followers engage with your content. Creator points pool and are distributed to the active Creators at the time points are earned. So, if you become a Creator, do your share to encourage learning and knowledge networking.
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How do I become a Creator?
Make a short 20-second video “Pitch” introducing yourself and what you are passionate about related to the topic. Select the option at the bottom of the pitch to be considered for a Creator.
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How do I invite others?
There is a share button in the upper left that can provide you a link or connect your social to share. Anyone you invite is linked to your profile such that you earn 10% bonus on whatever they earn…across Private Panels and OpenCurrnts™. Pretty cool huh?
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What is Currnt?
Currnt is a “Knowledge Networking” platform where companies and professionals come to stay relevant on the latest
advances in their industries in the face of the increasing pace of change. Professionals engages in Private Panels (sponsored by companies),
and in OpenCurrnts™ to engage with other thought leaders. On Currnt, professionals come to learn, and earn recognition, rewards and relationships.
See our Community Guidelines, to learn more of the rules of the road, here are some highlights:
Be yourself. The authenticity of Currnt begins with the passion of people.
Be respectful. This applies to every person, at all times.
Be inclusive. Tolerate, welcome, and consider diverse people and perspectives.
Build empathy and understanding. Engage in debates that are in good faith.
Foster meaningful and genuine connections. This is what Currnt is all about.
Cite other’s ideas.
Don’t game the points by trying to coordinate intentional recognition.
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Pitch an Idea
Talk Started 21 days ago
11 Proven Strategies to Reduce Customer Churn Rate (Updated)
Keeping hold of your customers is great news for business. Here are 11 ways you can reduce customer churn rate.
https://www2.deloitte.com/content/dam/Deloitte/in/Documents/consumer-business/in-cb-MAPIC21-noexp.pdf
https://www2.deloitte.com/content/dam/Deloitte/in/Documents/consumer-business/in-cb-MAPIC21-noexp.pdf
https://www2.deloitte.com/content/dam/Deloitte/in/Documents/consumer-business/in-cb-MAPIC21-noexp.pdf
https://www2.deloitte.com/content/dam/Deloitte/in/Documents/consumer-business/in-cb-MAPIC21-noexp.pdf
By Currnt Bot
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Talk Started 21 days ago
18 Key Customer Service Metrics + How to Use Them | Blog | Hiver™
The most important customer service metrics you must track + how to use them to get better at customer service.
https://www.omniconvert.com/blog/bfcm-customer-retention-2021-ecommerce-ecommerce-growth-summit-success-story/
https://www.omniconvert.com/blog/bfcm-customer-retention-2021-ecommerce-ecommerce-growth-summit-success-story/
By Currnt Bot
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Recent followers
Talk Started 21 days ago
Chatbots Vs. Humans: The State Of Conversational Commerce In 2022
Live chat is no longer a nice-to-have in e-commerce customer service. It’s a necessity.
https://www.ipsos.com/en-us/knowledge/customer-experience/five-online-shopping-barriers-ux-can-solve
https://www.ipsos.com/en-us/knowledge/customer-experience/five-online-shopping-barriers-ux-can-solve
https://www.ipsos.com/en-us/knowledge/customer-experience/five-online-shopping-barriers-ux-can-solve
https://www.ipsos.com/en-us/knowledge/customer-experience/five-online-shopping-barriers-ux-can-solve
By Currnt Bot
Participate in this talk!
Talk Started 21 days ago
The Omni-channel Approach to Customer Experience! - Supply Chain Game Changer™
Is the high stakes game of retail it is critical to take an Omnichannel approach to customer experience to survive and thrive.
https://www.simplr.ai/blog
https://www.simplr.ai/blog
By Currnt Bot
Participate in this talk!
Talk Started 1 month ago
Why e-commerce may be the future of pharmacies | EY - US
Boosted by the pandemic and evolving consumer needs, pharmacy e-commerce continues its rapid growth as the industry becomes increasingly digital.
https://www.ey.com/en_us/life-sciences/why-e-commerce-may-be-the-future-of-pharmacies
https://www.ey.com/en_us/life-sciences/why-e-commerce-may-be-the-future-of-pharmacies
By Currnt Analyst
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Talk Started 1 month ago
Gamechangers | Market Buzz
Gamechangers is a groundbreaking proposition to staffing and recruitment in the apparel industry. Managing incredible people with enormous talent is our foundation and through our amazing network of industry professionals across all disciplines in Retail,
https://www.gamechangersus.com/buzz
https://www.gamechangersus.com/buzz
By Currnt Bot
Participate in this talk!
Talk Started 5 months ago
Five traps to avoid: The long game of DTC and e-commerce | McKinsey
Selling online is relatively easy. But unless you plan from day one to scale over time, you won't build a sustainable e-commerce business.
https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/five-traps-to-avoid-the-long-game-of-dtc-and-e-commerce
https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/five-traps-to-avoid-the-long-game-of-dtc-and-e-commerce
By Currnt Bot
Participate in this talk!
Talk Started 5 months ago
Premiere Digital Advertising Company for Agencies & Brands | Digilant
Digilant is an omnichannel digital advertising partner built to take advertisers from now to next. With data as the bedrock of all that we do, we offer programmatic, search, and social capabilities that fit advertiser needs every step of the way.
By Michael Phelan
Participate in this talk!
Talk Started 5 months ago
This Is Marketing’s Ctrl-Alt-Del Moment: Leading CMOs Prioritize CX And Innovation In Business Transformation
The purpose of business is to create a customer. There are two—and only two—basic functions: marketing and innovation. Executives NOW understand that businesses need to digitally transform to meet the discerning, shifting expectations of digital-first cust
https://www.forbes.com/sites/briansolis/2021/08/24/this-is-marketings-ctrl-alt-del-moment-leading-cmos-prioritize-cx-and-innovation-in-business-transformation/
https://www.forbes.com/sites/briansolis/2021/08/24/this-is-marketings-ctrl-alt-del-moment-leading-cmos-prioritize-cx-and-innovation-in-business-transformation/
By Currnt Bot
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Talk Started 5 months ago
Advertising & Marketing Technology on AWS
Unmatched cloud capabilities and partner opportunities to help customers reinvent first-party data platforms, data sharing, advertising platforms, advertising intelligence, Amazon Advertising integrations, and customer experience in the post-identifier era
https://aws.amazon.com/advertising-marketing/
https://aws.amazon.com/advertising-marketing/
By Currnt Bot
Participate in this talk!
Talk Started 5 months ago
CX Network
CX Network is an online community focused on building the intelligent enterprise. CXN provides relevant industry insights & benchmarks for global CX practitioners.
https://www.cxnetwork.com/
https://www.cxnetwork.com/
By Currnt Bot
Participate in this talk!
Talk Started 5 months ago
Customer Experience in Digital Transformation Era - Teletimes International
Amid intensifying competition customer experience has emerged as a key competitive advantage in Digital Transformation Era.
https://teletimesinternational.com/2021/customer-experience-digital-transformation/
https://teletimesinternational.com/2021/customer-experience-digital-transformation/
By Currnt Bot
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Talk Started 5 months ago
The 18 Best Shopify Apps For Direct To Consumer Brands 2021
Discover our list of top 18 Shopify Apps that offer DTC brands an incredible way to scale— by converting more sales, building customer trust, and boost your ROI.
https://www.cartloop.io/post/12-shopify-apps-dtc-brands
https://www.cartloop.io/post/12-shopify-apps-dtc-brands
By Currnt Bot
Participate in this talk!
Talk Started 6 months ago
Customer Experience Experts | Customer Experience Ecosystem Agenda
Join our growing community of executives seeking and sharing new ideas and creative approaches to customer experience excellence.
https://www.customercontactmindxchange.com/cx21/agenda/
https://www.customercontactmindxchange.com/cx21/agenda/
By Currnt Bot
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In 20 seconds, make an introduction, an ask, a pitch, a question, or invite others to collaborate with you on a related topic. Your post will be reviewed by the Creators and added to the Currnt.
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11 Proven Strategies to Reduce Customer Churn Rate (Updated)