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Rick Planos
Rick Planos
Margin, Revenue & Share Growth | International | Omnichannel | Product & Concept Rollouts | Cost Cutting | Retail
Greater Chicago Area

  • Focus: Contributions are valued by peers
  • Accountability: Thoroughly contributes in all areas
  • Sense of Urgency: Consistently responds in a timely fashion
  • Team: Frequently supports and responds to peers
info

Awards earned:

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Level: LEVEL 02

12 month points: 35 ptsView details

Total points: 299 pts

skills
Sales 2
Engineering & Design
Big Box
Omni Channel
eCommerce
Talent Acquisition & Management Strategy
cpg
continued education
in-store commerce
talent
Retail
In-store Marketing
IOT
Internet of Things
CPG Industry
Package Design
Sustainability
Multi-unit Retail Management
Teamwork
International
Team Building
Sales Management
Budgets
Merchandising
Consulting
Change Management
Management
Marketing
Leadership
Profit
Strategic Planning
Forecasting
Inventory Control
Fashion
Visual Merchandising
Income Statement
Training
Loss Prevention
Store Management
Inventory Management
Recruiting
Hiring
Driving Results
Store Operations
Time Management
New Store Openings
Customer Service
Customer Experience
Sales Operations
Purchasing
Multi-unit
Customer Satisfaction
New Store Development
P&L Management
Planograms
Merchandise Planning
Shrinkage
Multi-channel Retail
Employee Training
District Management
POS
People Development
CPFR
Multi-Unit Management
PROFILE

Summary

Led high-performance Operations and Business Development teams in competitive, complex domestic and international retail industries. Drove continuous process improvement in all phases of retail sales, operations, merchandising, personnel management and financial administration to deliver exceptional levels of profit and customer satisfaction.

Experience in turning around underperforming operations to re-establish strong sustainable growth. Managed direct reports to 16, store counts in excess of 110 and annual revenues to $560M.

Currently provides industry leadership at intersection of eCommerce website technology, supply chain strategy and in-store customer experience.

• Created and executed strategic plans for Global Retail Solutions clients, to address challenges of rapidly changing retail marketplace

• Built omnichannel strategies to drive revenue growth and leverage all channels of customer shopping

• Redesigned stores and real estate strategy for Omaha Steaks, Warner Brother Studio Stores and Build-a-Bear to optimize P&L and customer satisfaction

• Built strategy to ensure retail teams are hired based upon company mission, brand, product, customer shopping habits and diversity

• Turned around unprofitable Omaha Steaks 80-store division. Generated profits three years in a row.

• Launched Warner Brothers flagships and 55 franchise stores globally

• Created and executed plan to encourage and extend visits at Barnes & Noble for both book lovers and readers

• Refocused Apple Store sales team to use consultative sales process focused on customer needs rather than strictly product technology

Specialties:

Margin, Revenue & Share Growth, Continuous Process Improvement, P&L, Turnarounds, Metrics & KPIs, International, Employee Engagement, Omnichannel, Real Estate Selection, Franchising, Licensing, Strategic Planning, Consultative Sales, Negotiations, Store Design, Product & Concept Rollouts, Brand Management, Start-Ups

Experience

Consulting Partner - U.S. and Asia

Global Retail Solutions

August 2015 - Present

Develop actionable customer acquisition and engagement strategies; transform retail store, luxury and hospitality environments for both domestic and global clients.

• Created national rollout plans for B2C / B2B mobile apps and software options for global technology brands in the U.S., Malaysia, Israel, and India.

• Work with clients to solve challenges facing retail, hospitality and global brands today.

Clients include:

• CONSUMER ELECTRONICS: Best Buy, Samsung, AT&T, Micro Center, Target
• LICENSED / BRANDED MERCHANDISE: Disney, Lenscrafters, Columbia, Hershey's, Samsonite, Clarks, Nautica, Hallmark, Starwood Retail Properties, Chicago Cubs
• RESTAURANTS: California Pizza Kitchen (CPK), Capital Grille, Darden Concepts, Coopers Hawk, Levy, Eataly
• LUXURY AND GOURMET: Mercedes Benz, BMW, Porsche, Williams-Sonoma, Sur La Table, Le Creuset, Breitling, Omega, Rolex, Nespresso, Arhaus, Coach
• STORE CLOSINGS: Great American, Hilco, Gordman's, Gander Mountain
• VOLUNTEER: Make a Wish Illinois (Wish Granter, Presenter), University of Illinois (Student Mentor), Curt's Cafe (Mentor), Humane Society (Foster Pet Home, Volunteer) Hope Center ( After School Tutor)

Specialties:

Margin, Revenue & Share Growth, Continuous Process Improvement, P&L, Turnarounds, Metrics & KPIs, International, Employee Engagement, Omnichannel, Real Estate Selection, Franchising, Licensing, Strategic Planning, Consultative Sales, Negotiations, Store Design, Merchandising, eCommerce, Product & Concept Rollouts, Brand Management, Start-Ups, Cost Cutting, Coaching and Mentoring, Non Profits


Store Leader

Apple

September 2011 - September 2013

Hired to open a new location, promoted after 6 months to fix an underperforming location. Led second team to rank #7 globally in comp sales increase.

ACTIVITY