Learning & Development Consultant • Senior Program Manager • Social Researcher
Level: LEVEL 02 (12 mo pts: 75 pts)
Rating: 4/5 stars (4 ratings)
Lifetime points: 187 pts
Performance-driven Senior Program Manager with comprehensive achievements across Training, Education, and Research disciplines. Recognized for building effective teams through coaching, feedback and leadership support, I've engaged and educated all levels of staff across cultures and socioeconomic groups. I'm highly skilled in conducting collaborative needs assessments and devising custom solutions that meet my clients’ professional objectives. My passions are training design and facilitation. My superpowers are genuine communication and relationships building.
Brags: ► I've risen to a senior-level role in each agency I've worked with, earning promotions every 1-2 years, through a enthusiasm for contributing my very best while treating everyone, in every role, with dignity and respect. ► I've maintained customer ratings for all learning and development products at an average of 4.85 (out of 5) for over a decade through a proactive customer service orientation, timely contstructive feedback and coaching, and continuous improvement mindset. ► I've consistently delivered cost savings for both my company and customers by condensing training time by as much as 66% and designing online and self-paced asynchronous learning options. ► I increased the database of my last employer's customers by over 325% by establishing online discussion portals, highlighting partner successes, improving pre- and post-engagement communications and technical assistance, and developing community outreach efforts.
By combining genuine listening skills with diplomatic but direct honesty and good humor, I help working teams and individual contributors flourish.