Normand Ciarlo
Normand Ciarlo

Divisional Vice President

Montreal, Quebec, Canada

  • Focus: Contributions are valued by peers
  • Accountability: Thoroughly contributes in all areas
  • Sense of Urgency: Consistently responds in a timely fashion
  • Team: Frequently supports and responds to peers

Awards earned:





Rating: 5.00/5 stars (1 rating)

Level: LEVEL 02 (12mo pts: 52 pts)

Lifetime points: 120 pts View details

Operational Excellence
Strategic Planning
Human Capital
Budget Management
Talent Management
Retail Sales
Specialty Retail
Account Management
Business Planning
Business Development
Customer Service
Change Management
Leadership Development
Microsoft Office
Operations Management
Project Management
Sales Management
Team Leadership
Team Building
Time Management
Visual Merchandising


Fully bilingual, with a career ranging from hospitality to senior executive positions in luxury retail, Normand’s experience in the retail and service sectors is unparalleled. From leading a company entertaining cruise ship guests to having national retail responsibility in both the field operations and merchandising areas, his strong leadership and people skills have allowed him to consistently deliver success for some of the highest profile brands and different sectors in the world. Normand’s extensive experience, his natural enthusiasm, and his ability to build and maintain strong relationships make him the ideal asset to achieve results and build a strong business.
Normand began his career with the Royal Caribbean Cruise Line. Leveraging his customer service skills, he moved into restaurant operations as Service Manager for Chi Chi’s Restaurants, where he successfully lowered labor costs while simultaneously increasing the average transaction. From there, as Franchise & Operations Director for Monsieur Felix & Mr. Norton Cookies, Normand established new standards for franchisees while increasing their number, successfully selling multiple corporate stores and restructuring the operations department. Shifting into retail as District Manager for The UCS Group, Normand was responsible for overall inventory control and operations while simultaneously successfully negotiating collective agreements.
Moving to the Gap as District and then Regional Manager for Eastern Canada, Normand consistently hit operational targets, while creating new standards for employee retention and customer service, achieving the highest levels of internal promotion and one of the highest profit contributions in Canada. Moving to Loblaws as Zone Director for Apparel (Joe Fresh) and General Merchandising in Quebec, he was responsible for all non food merchandising programs. Normand then joined Apple as Regional Manager for Canada – Apple Sales Consultants program. While at Apple he launched the program nationally and worked with Apple’s retail partners across the country to open more than 70 Apple Shop sales centers. Recruited by American Eagle Outfitters to be Regional Director Canada, Normand oversaw 69 locations across the country.
Normand joined the Holt Renfrew part of the Selfridges Group in November 2012 in Montreal as a Vice President for the Montreal locations. Now in charge of both luxury locations for the Montreal market (Holt Renfrew and Ogilvy) he is actively working on the fusion of both locations planned in the near future, making Montreal the luxury destination with a 257K sq.ft store including brand like Dior, Chanel, Prada, Hermes and Louis Vuitton…
Normand enjoys spending time with his husband and their four dogs, indulging his love of fine food, and doing extensive charity work.



Holt Renfrew

November 2012 - Present

Regional Manager Canada

American Eagle Outfitters

May 2011 - November 2012

Oversee all of Canada

Regional Manager


October 2007 - May 2011

Oversee launch and operation ASC program for Canada

Zone Manager

Loblaws Joe Fresh

October 2006 - October 2007

Oversee non food and apparel for Eastern Canada

Regianal Manager

GAP inc.

September 1998 - October 2007

Oversee Eastern Canada Gap, Gap Kids and Gap Body

  • 31 Jan 2018

    Asked a question on OpenForum: "Apps payments"

  • 13 Jan 2018

    Answered a question on OpenForum: "Profit vs. Customer Satisfaction"

  • 13 Jan 2018

    Answered a question on OpenForum: "Focus Groups - Dead or Alive?"

  • Sep 2017 - Nov 2017

    Participated in a KnowledgeStream™: "The Future of Department Store Retailers"

    Department Stores
    Retail Design
    Shopping Centers
    Customer Experience
    Omnichannel Retail
    Store Format and Concept Development
    Retail innovations
    Retail Technology
    Retail Strategy
    New Store Planning
    Multi-channel Retail
    Department store design, format planning & branding
    Department Store Retail