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Katie Riordan
Co-Founder at Entrepreneurial Edge LLC

  • Focus: Contributions are valued by peers
  • Accountability: Thoroughly contributes in all areas
  • Sense of Urgency: Consistently responds in a timely fashion
  • Team: Frequently supports and responds to peers
info

Location: Austin, Texas Area

Awards earned:

1

0

0

0

Level: LEVEL 02

12 month points: 47 ptsView details

Total points: 234 pts

skills
Advertising 15
Marketing 5
Purchasing 5
Leadership 3
Management 3
Customer Service
Inventory Management
Retail
Team Building
Account Management
Budgets
Business Planning
Change Management
Business Strategy
Coaching
Contract Negotiation
Cross-functional Team Leadership
Customer Experience
Employee Training
Event Planning
Employee Relations
Customer Satisfaction
Inventory Control
Income Statement
Human Resources
Forecasting
Logistics
Leadership Development
Loss Prevention
Marketing Communications
Marketing Strategy
Microsoft Excel
Microsoft Office
Microsoft Word
Negotiation
New Business Development
Operations Management
Outlook
P
Performance Management
PowerPoint
Process Improvement
Profit
Process Scheduler
Project Management
Public Relations
Project Planning
Public Speaking
Recruiting
Sales
PROFILE

Summary

Growing up as the daughter of a successful value salon franchise owner, I learned that delighting your customers is practically impossible without the right people in place. In short, regardless of what logo hangs above your door, your people ARE your brand.

With this "people-powered" approach, I have consistently delivered both top and bottom line results. I have developed and improved processes, written and delivered training programs, and built some of the most impactful teams in the industry. With over 25 years experience, I'm looking forward to coaching others on how to overcome operational obstacles and achieve greater success.

"Your clients do not come first. Your employees come first. If you take care of your employees, they will take care of the clients."

- Sir Richard Branson

Experience

Operations Executive

18/8 Fine Men's Salons

August 2016 - Present

Committed to ensuring the success of each 18/8 location and building a world class franchise brand by exceeding the expectations of our customers every visit, every time. Committed to supporting the success of our franchise partners and corporate teams. Developing and driving new programs to maximize the value of our salon offerings and client experiences.
- P&L responsibility for 85 corporate and franchise salons
- Lead a team of regional field leaders
- Created and implemented field team restructuring with the goal of creating additional operational resources for all franchise owners
- Restructured compensation plan for field support team resulting in savings in excess of $100K annually
- Created and introduced additional service and retail offerings to franchise system with projections of $250K incremental revenue in 2017

Senior Director Of Operations

VENT Blotique

March 2017 - Present

Co-Founder

Entrepreneurial Edge LLC

March 2018 - Present

I provide transformational coaching & consulting for business owners/operators and franchisors who want to take their organizations from mediocre to meteoric!

ACTIVITY
  • Apr 2017 - Oct 2017

    Participated on a KnowledgeStream™: "Future of Men's Grooming/Buying Habits"

    Men's Grooming
    Men's Fashion
    Marketing
    Buying Habits