Latest Customer Experience (CX) Trends for B2B to Increase Growth
Topics
Live Topic
16: How do you see CX being incorporated throughout the organization so that it becomes part of the culture?
15: How can B2B companies leverage AI to deliver superior customer experiences?
14: How are new market entrants changing the business landscape in the B2B space? How can B2B organizations compete with these disruptive competitors?
13: What are the best tools/practices B2B organizations should adopt to make the best of behavioral segmentation?
12: What strategies should B2B organizations use to make their employees their most credible brand advocates?
11: What are the top/best practices to enhance customers' buyer experience and boost e-commerce wholesale sales in the B2B sector?
10: How can B2B companies enhance their virtual meetings and events in this age of social distancing?
09: Why should B2B companies make use of customer journey mapping tools and software to improve customer experience?
08: How can B2B companies capitalize on complaints and improve customer loyalty?
07: What are the top strategies businesses and commercial banks can use to deliver personalized COVID-19-sensitive experiences?
06: How can companies define and coordinate CX etiquette across an organization?
05: How can B2B sellers improve their use of Social Media and Collaborative Tools to increase growth?
04: How do you enhance the sales and ROI focus on CX-innovations in B2B during and after this pandemic?
03: Top Customer Experience (CX) trends and tactics that will redefine the B2B sector in the next two years and increase growth?
02: CX in B2B
01: Which companies have the best B2B Customer Experiences by the measure of how well they execute, and how differentiated their CX is among their peer class.
group
Organizers
group 32
Panelists
Anshumali Saxena
Patty Soltis
Shane Goldberg
Don Barefoot
James Fong, B.Math, MBA
Don Gandy
William Wilkins
Himanshu Bharadwaj
Thomas O'Malley
Julius Golovatchev
Jane Mburia
Carlos Aragon
Ryan C
Pinaki Banerjee, PMP CSM
Prashant Mehta
Ian Golding
Hallie Middlebrooks, ITIL®V3
Hakeem Adebiyi
Mark Kreyenhagen
Avetis Antaplyan
Christopher Quirin
Sarah Barnes
Sarah Crawford
Kris Crichton
Kathleen McEntee
Chris Parman
Nick Graham
Adele Tetangco
Martin Burton
Lawrence Emembolu
Amrita Saxena
Afzal Amdani