Latest Customer Experience (CX) Trends for B2B to Increase Growth

January 29, 2020 to present

This SmartGroup™ of experts is dedicated to exploring and understanding the biggest trends and drivers, practices, measurements, challenges and opportunities regarding how to get strategic about taking CX to the next level, and the areas that will impact customers, businesses and CX professionals the most. SmartGroup™ members nominate and vote on future topics to explore as the platform curates monthly reports that develop the reputation of its contributors and enable other professionals to stay relevant on the topic.

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Each month this group collaborates on a new question pertaining to the subject of this SmartGroup™ and is packaged into a report recognizing its contributors. You can propose a new question here. The question with the most votes will be the focus for next month.