The role of customer success has radically evolved as companies re-evaluate their customer strategies – ranging from operational delivery and project management to account growth, revenue retention, and CX. We'll explore the biggest trends and opportunities in customer success programs – with a specialized focus on SaaS companies.
Ana Maria BelloConsumer Experience | Contact Center | Strategic Planning | Project Management | Organizational & Team Development
Past 30 days points: 12
Pat DeColaManager, Digial Editoral at NASCAR | Digital. Social. Content. Person. Past 30 days points: 10
Aron SchwartzCustomer SuccessPast 30 days points: 10
Ben BakerPresident at Your Brand Marketing- Employee Engagement ConsultingPast 30 days points: 6
Janine NockUX Lead at FjordPast 30 days points: 6
JoAnn Pinkney Wilcox Cert. Digital Accessibility ExpertCertified Digital Accessibility Expert at YeePeeDee Production StudioPast 30 days points: 5
Whitney Emanuel, CRPC®Re-creating money stories one client at a timePast 30 days points: 4
Eduardo SeminariCEO at PEEXELLPast 30 days points: 1
Kristin Meyers, PMP, CSMSenior Engagement Manager, Professional ServicesPast 30 days points: 1
Michael WarlingStrategic Customer Success Manager at Tableau Software
Patricia OrfiniSenior Manager - Product Development & Customer Experience at Amtrak
Thank you for your participation. I am looking forward to getting to know you, sharing insights and anticipating trends together in this exciting topic. Take a look and feel free to chat with me if you have any questions. Just click on the little envelope in the top left corner under my name.
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Top Trends Impacting CX & Customer Success
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