The Future of Customer Experience in AI
Themes
07: How is AI Implemented Across Different Industries and Sectors and How is Success Measured?
06: What are companies doing to promote or ensure that AI positively impacts the customer journey?
05: How have "Virtual Assistants", acting as a personal concierge, changed, improved, or harmed the customer experience today?
04: How have "chatbots", that virtually initiate proactive chats with customers, changed, improved, or harmed the customer experience today?
03: How have the innovations to integrate AI in mobile strategies changed, improved, or harmed the customer experience today?
02: How has the innovations using AI to "Leverage Big Data" changed, improved, or harmed the customer experience today?
01: How has the innovations using AI to create voice command and visual search changed, improved, or harmed the customer experience today?
Welcome
Map
Media
group
Organizers
Sponsor

Sponsor

Rob Bickford

Facilitator

group 30
Panelists
alex magid
Joana Santos
Jack C Crawford
Jay D
Himanshu Bharadwaj
Donald Wedding
Rob Bickford
Carola van der Linden
David Voelker
Mike Wittenstein
Andrei Luchici
Jason G
Bill Roth
Marc Wiznia
Jenna Louie
Raoul Gruenberg
Amitabh Bhattacharya
Max H
Gijs Bos
Leslie Bridges
Liisa Holma
Ariel Snapp
Paula Kruger
Jay Smith
Fouad Bajwa
John Mullen
Ricardo Santos
Fanish Shukla
Del I
Peter Fletcher-Dobson