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Do enterprise collaboration platforms like JIVE, Yammer really help?

1
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Do enterprise collaboration platform like JIVE, Yammer really help? What does an organization achieve out of these? Is it productivity, business growth, loyalty or anything else?

Enterprise Software
Collaboration
Social Media
Human Resources
Loyalty Programs
Technical Leadership
Business Development
Organizational Development
Hitesh Mathpal
13 months ago

13 answers

3

I believe they do so long as they are used in moderation -- they provide a platform for more widespread communication ... the key is to not become distracted by constantly viewing them ... they are an enablement tool ...

Jim Fletcher
13 months ago
Moderation is key, otherwise this can fire back. Agreed. - Hitesh 13 months ago
2

A tool like yammer should be a great support, but is still too cumbersome to use. As a result, I often see it overtaken by informal groups - mainly on WhatsApp. I don't think the 'silver bullet' has been identified to make these platforms so instinctively simple to use that they can compete with WhatsApp.

In principle, I think enterprise tools should be the norm to keep work related conversations inside the company, e.g. for reasons of content curation and protecting intellectual property.

Bart Groenewoud
13 months ago
Agreed Brat. - Hitesh 13 months ago
1

Yammer could be an useful platforms to find and connect with colleagues in particular if working for big companies with offices located all over the world and thousands of employees. The risk if not well developed and supervised, is to have just another not used communication channel or have people wasting time using it for any purpose not related to business.

Paolo Beffagnotti
13 months ago
True Paolo. I wonder, what is the direct loss if we don't have Yammer or JIVE ? - Hitesh 13 months ago
I guess there is not a direct loss, you could maybe just go for a different communication channel. Yammer or JIVE are two enablers for this area. - Paolo 13 months ago
Agreed. - Hitesh 13 months ago
1


After working with different clients for their adoption of collaboration platforms, I believe that yes it increases productivity and also Fosters a sense of culture and community.
Social collaboration or technology is a part of our life today and enterprise collaboration is just an extension of the same.
Yes it’s a bit of a stretch in budget to plan to have such a platform at first but once you have it, it helps in breaking silos between two business units, faster recognition to make employees motivated, everyone and everything has global reach to the teams in different geographical locations and many more.
Although I do agree that for smaller enterprises it is nice to have.

Charu Gulati
13 months ago
Thanks Charu. - Hitesh 13 months ago
No need to talk - just YAMMER~ - Dr. David E. Marcinko 13 days ago
1

Its a nice to have. With anything from global CEO updates to local OH&S issues, and everything in between, its a great platform for keeping up to date on business news.

Damian Gillett
13 months ago
Yes, I do agree. Nice to have. - Hitesh 13 months ago
1

I often work in very geographically dispersed mixed teams. Geographically dispersed meaning that members are from USA, EU and India. Mixed meaning from different business units, and even including externals (like myself). In these circumstances the tools definitely help to maintain an ongoing conversation and feeling of coherence on less critical topics. For Tangible business outcomes - then the tools are not critical. For intangible benefits however, very valuable. So I tend to agree that for a larger enterprise they are a must have, and I do see them used actively. For smaller and less dispersed enterprises, far less critical.

Bart Groenewoud
13 months ago
Yes, I am in an agreement too that for large enterprises they are must have. Thanks Brat. - Hitesh 13 months ago
0

I do believe that Enterprise collaboration systems allow teams to work together on projects that would normally be tedious or inefficient, or require members to be in the same location.

It would appear that an advantage for Yammer is the facility to seamlessly integrate with the rest of your business operations in Office 365. For e.g. From a Yammer conversation, you can schedule a meeting in Outlook, pull documents out of OneDrive, and do a skype conversation

Raju Venkataraman
13 months ago
Your point that yammer integrates seamlessly is correct, but at the same time Microsof tis completely diluting this advantage by offering same or similar functionality in O365 groups and Teams. And probably a few places more I don't know of. They shooting themselves in the foot, I think. - Bart 13 months ago
Good points. But, are these tool "Must" to have in an organisation. What if an organisation doesn't use it ? Is it good to have or must to have ? - Hitesh 13 months ago
For normal organisations, I'd rate these as nice to have. But for project teams working on tight deadlines esp. with multiple locations and time zones, some form of a collaboration system is essential and in the must have category. - Raju 13 months ago
I agree with you Raju, for normal organization this is a nice to have - Paolo 13 months ago
Raju Venkataraman and Paolo Beffagnotti: I think this is the essence of the struggle that Microsoft is facing. There is a need to communicate, beyond discussion. But what is the best place, and how to do this consistently. So in the MS world: when to choose Yammer, when to use Groups and when Teams.... consistently so that the confusion does not create redundancy, and frustration. - Bart 13 months ago
0

I'd agree with the 'nice to have', not essential so far. We have access to so many different platforms and tools, I've seen companies get distracted by the tools and not focus enough on using them in valuable ways.

For me the tools are useful when people understand how to collaborate and work effectively together. That might sound odd, but in many companies people are used to working in their local team doing their job, and are not so good at working on cross functional projects remotely. Doing the new and difficult stuff often means disagreements and conflict, and we are not very good at handling those online (just look at Twitter!). I've seen companies buy the platforms, promote them, but then get very low take up and very low quality usage.

Alan Arnett
13 months ago
yes, agree - Raju 13 months ago
0

As a relatively new user of Yammer in our organization, i was impressed with the connectivity unlocked between frontline staff and leaders across functions and around the world. However, i felt the need for better categorization or segmentation of the conversations to manage the conversations. A Sales Merchandiser in a small city in the US posting photos and conversations of an impactful display unit at a store is great. All of their team members congratulating them on a job well done is excellent. Having the feed chocked up with every other Sales Merchandiser around the world also wanting to spread their great work has its place, but not everyone needs to see it.

Matthew Theocharous
13 months ago
That is a good use case. Do you have any data or results yet how the conversations improved any business operation like productivity, support etc. - Hitesh 13 months ago
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We have implemented our own business version of Jive where daily global updates are seen. Its a great tool for seeing what is happening around the world but limited to those who have access to internet systems

Damian Gillett
13 months ago
So this is helping you as a real time news feed kind of thing within enterprises. Thanks for sharing. - Hitesh 13 months ago
0

Thanks for your answers. I would like to spin the topic a bit. Are these platforms good to have or "Must" to have for an organization with different geolocations?

Hitesh Mathpal
13 months ago
In a large enterprise must to have. - Charu 13 months ago
Agreed Charu. - Hitesh 13 months ago
0

Having worked for many years in a multi-national org, with work responsibilities spread across the planet, I found these tools a huge enabler to effective communication. The beauty of the tools was the ability to use them while doing something else in the foreground ... whether that be a phone call, webcast, etc. I also liked to use them as a back channel communication when on a wider audience call.

In IBM, "Sametime" was the first line of communication for many years, only recently being replaced by Slack as a means to communicate not only person to person, but more importantly person to group.

Jim Fletcher
13 months ago
Thanks Jim. That is a good information. I found Slack kind of tools are more interesting BTW. - Hitesh 13 months ago
0

I think they help up to extend. You can not achieve transformation in profit or performance with them, but they certainly help in collaboration and information sharing. That is a positive thing about these tools.

Maya Kharkwal MA, BEd
7 days ago

Have some input?