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Should Chat-bots be human-like?
To identify machine intelligence, Turing developed in 1950 the so-called Turing Test. The idea is quite simple, different experts are communicating text-only with two players and have to distinguish, who of them is a human being and who a machine. Up to today, machines had not been able to convince all the human judges, but results get better. In 2014 a chat-bot software portrayed a 13-year Ukrainian boy and with this could convince in the Turing Test 30% of judges, that it was a real boy.[ IT companies assume that after the development of the smart-phone, intelligent chat-bots will be the next important step. Such software can connect to global databases, connect and interpret them.
But should intelligent chat-bots be human-like? Humans prefer a bot which pretends to be human or they would perceive the same benefit from a bot, which clearly acts like a machine?
76 months ago
3 answers
I think bot should not impersonate humans as people has different expectation when talking with real persons, robots definitely are not. If trying to do this, if failing this will just create much more confusion and our perception will be even worse.
76 months ago
There is an difference between the underlying AI and the interface. A Chat-bot is an interface. The choice of interface should be based on an analysis of the audience and their needs.
76 months ago
Ed Addison made a valuable point. We need to differentiate between the interface and the technology behind it. A chat-bot technology framework can be wrapped into Alexa or Sophie or skype contact. What makes a machine look Human like is largely dependent upon how we human perceive. Another aspect is evolution. I have seen transition from no mobile to smartphone, very difficult and conflicting change. The generation born in smartphone age would not have that issue, so we adopt to the technology.
76 months ago
