Factors of topmost priority for business travelers


What factors are of topmost priority to frequent business travellers when choosing an airline?
Could it be price, route, connection, convenience, in flight entertainment, meals, leg room, prestige or frequent flyer programme?

Food & Beverage
Emmanuel Ekpenyong
51 months ago

16 answers


My priorities are always:

  1. Price
  2. Route (what's fastest and matches the time I want to leave/arrive)
  3. Connections - I avoid flying through NYC area airports like the plague.

Sometimes price and route compete with each other if the trip is especially quick turnaround. I care very little about the other priorities you listed, unless they are noticeably annoying (smelly food, in-flight entertainment blaring loudly due to sound broken, ect.).

Katie S
51 months ago
Price and route have priorities. - Er. P.Das 35 months ago

The most important reason I stay with the airline I have the highest status in is that they take care of me when I have a flight disruption. Also by having status I can jump lines, get better seats and free luggage, qualify for upgrades. I have the choice of only three airlines leaving my small town. I choose my high status airline 75% of the time. The only reason I will go with one of the others is significant price discount or a desire for a different connecting city due to weather.

Dawn Houghton
51 months ago
SAFETY 99% then COST 1% - period! - Dr. David E. 35 months ago
Luxurious status is also choice of customers. - Er. P.Das 35 months ago
The answer is your limited choice. - Dr. David E. 35 months ago

Price, connections, route and convenience

Paolo Beffagnotti
51 months ago
Price all the way Paolo! - Emmanuel 51 months ago
Price all the way but in combination with route and connections too, sometime it happened that the cheaper way was a nightmare with too much time to spend at airports - Paolo 51 months ago
Good points. - Maya 35 months ago
One more thing, access to the lounge of your airline for frequent fliers. This is really confortable. - Paolo 35 months ago
Yes price connections and convenience are popularly adopted. - Er. P.Das 35 months ago
SAFETY - Dr. David E. 35 months ago
right Dr. David E. Marcinko MBA , safety first, from the security controls to the time you land! - Paolo 35 months ago
Perfect; well said and succint - Dr. David E. 35 months ago

I look for followings ( in the order) for business travels.

  1. Travel time
  2. Cost
  3. Route and connecting flights ( Time lag between connecting flights)
  4. Airport ( How far the airport is from the destination)
  5. Airline.

Hitesh Mathpal
35 months ago
Time lag between connecting flights and how far are the gates at the airport. If far in a big airport it could be a problem having a short time between the flights. - Paolo 35 months ago
True. I have experienced this once at Heathrow. - Hitesh 35 months ago
I did it in Wien, small airport but really short time. I was lucky as flying with the same company the gates were very close. No information was available during the first flight, quite disappointing. - Paolo 35 months ago
I agree, sometimes Airport miss the basic things - SIGNs. Also with frquent chaning of flights even the staff is not very cooperative sometime. - Maya 35 months ago
If they are not informed about the changes this is not their fault, sometimes internal communication is missing - Paolo 35 months ago
Paolo Beffagnotti yes, agree. It's not their fault but the communication system. - Hitesh 35 months ago
Once I was on a flight, it was delayed, cabin crew had information on the connection flight just for someone, not everyone. I was lucky at that time, however we were in Europe and another person had to take a connection flight for the US: no info at all. - Paolo 35 months ago
Timing and cost are preferred. - Er. P.Das 35 months ago
AVAILABILITY - Dr. David E. 35 months ago

Direct flight to my destination is first consideration and then airline and then cost. It also depends on which airport I will fly out of as there are several choices in resonable proximity to my home.

Ann Daw
51 months ago
Ann, not many people like those long and never ending hours in airport departure halls. However some low cost airlines can woo travellers (especially tourists!) with mouth-watering fares. - Emmanuel 51 months ago
Direct flight to destination is a consideration. - Er. P.Das 35 months ago
Agreed - choice, too - Dr. David E. 35 months ago

My personal priorities for business travel are as follows:

  1. Convience / Route (Tied)
  2. Frequent Flyer Program
  3. Price

Convience / Route: I need to be able to get to my destination in a timely manner for my meetings and work. Waits of money and time if I can not make it to where I am going conviently and quickly.
Frequent Flyer Program:
I typically fly on airlines that I trust, because of teir good service and good frequent flyer programs for members
I have to be considerate of pricing for work expenses. I have preferences on flying certain airlines, but will opt for others if the price it to ridiculous and the costs does not justify the trip.

Mike Jarmus
51 months ago
Convenience and price are important factor. - Er. P.Das 35 months ago
Safety - Dr. David E. 35 months ago

Price and in flight entertainment is probably what will make a West African travelling to the Americas first fly eastwards for 6-8 hours to Dubai, Abu Dhabi or Doha and then fly westwards for 14 hours across the Atlantic to the Americas.

Emmanuel Ekpenyong
51 months ago
Entertainment is important factor for business traveler. - Er. P.Das 35 months ago
SAFETY - Dr. David E. 35 months ago

From a business travel experience the priority would be:

  • Schedule (flight routes and times)
  • ability to be flexible with the schedule (domestic / short/medium distance flights), so ability to take a later/earlier flight easily (touch of a button)
  • predictability of the waitingtimes at the airport
  • on longer flights quality of the seats (ability to sleep/work)
Peter Huisman
51 months ago
@Peter, great insight. However can one really predict the waiting time at the airport? Quality of seats is very important for long hauls. - Emmanuel 51 months ago
Exactly business travel experience will be pleasureful if above facilities are available. - Er. P.Das 35 months ago
Availability - Dr. David E. 35 months ago

One argument I haven't seen above is choice of airport. I know that you seldomly have the luxury of selecting where to fly to: you go to where you need to be, or you fly from where you are. Still, for regional flights I find myself opting for my local airport even at the expense of more travel upon arrival if it offsets the drama of large airport hussle. Example: I would always fly to London City rather than Heathrow if given the option.

Bart Groenewoud
47 months ago
Yes selection airport as per choice depend upon your journey of place from where to going which place depending on expenses. . - Er. P.Das 35 months ago
But If multiple options exist, how nice to travel through regional airports. - Bart 35 months ago
good point - Dr. David E. 35 months ago
Flying through my local airport is one hour from my front door to gate closing. - Bart 35 months ago
Perfect - very nice and convenient - Dr. David E. 35 months ago

Price and Travel time ( of course including connected flights )

Maya Kharkwal MA, BEd
35 months ago
Time is always given importance as you have to attend your program activity and meeting. - Er. P.Das 35 months ago
Safety - Dr. David E. 35 months ago

Safety, price, convenience from booking to check-in, boarding to in flight to disembarking, service on board and in case of flight delay, amenities, readiness for emergencies (not tested till there is one, God forbids) Perks too.
I haven't had any airline send a thank you e mail after flying with them.

Edna Cuaresma, MD, LlB
35 months ago
Baggage of course - Edna 35 months ago
Stop-over lay time - Edna 35 months ago
The above points stated have importance for convenience and safety for traveler. - Er. P.Das 35 months ago

Commercial traveler give importance to price, entertainment,comfort, timing and direct flight to destination with food and snacks.

Er. P.Das C
35 months ago

Price was always my first consideration. convenience of schedule would be second - ideal arrival time. i flew over a dozen times for business trips from california to florida to chicago to PA, etc.

Sara Jewell
51 months ago
Sara, I feel you. Price is for me a key consideration except where my employer defines the airline of choice. Some of the low cost airlines have eaten deep into the market share of the traditional flyers. All because of price! - Emmanuel 51 months ago
Yes price is always considered by all. - Er. P.Das 35 months ago

Definitely price first, conveneince of schedule 2nd.

Diane Bukatman
51 months ago
Diane, it appears that the worse the schedule, the cheaper the fare. Some terrible airline schedules with very awful transit times can almost cost as much as a taxi fare! - Emmanuel 51 months ago
Yes price has importance always and every where. - Er. P.Das 35 months ago
SAFETY - Dr. David E. 35 months ago

1) Total Travel time both ways
2) IF long distance like Copenhagen - Manila - awoid UK as first leg stopover.
3) If 2 or more step flights are needed to bring price down - chosing comfortable functional airports for that.
Like no reason for eating a McDonalds Camel Burger in SA/ME if i can sit some hours in BK SGP SH HK or so.
4) Never tak your 2 stop over in an American Airport - period - it will take you 3 hours to come up from underground emigration lines shift terminals, go busses all along your full bagage. Chose to take the stopover in an central EU or Asian airport and LAND IN USA at your distination.
5) Look at bagage costs and extra Bagage/Lugage costs - the prices varies globally from 1-7 U$D/Kg (Asia - china cheapest) to about 20 U$D /Kg in Copenhagen/Nordics airports out bound and 15$ home bound.
6) Use countries with a normalized security level - today there is no international rules on what is allowed to bring into cabin.
7) Price of ticket
8) food and service level included on flights at Tourist Class
8) Comfort ( im small so not so important )

Jannick Halben
51 months ago
All the points have different values however price and entertainment take more importance. - Er. P.Das 35 months ago

My top priorities for traveling are:
Route (what's fastest and matches the time I want to leave/arrive , then price then airline.
It would be better if airlines offered more food, snacks, drink selections on their flights. This would best accomplished via their website when booking the flight, then you can select your food, snack, drink choices to enjoy during the flight.

David Barckhoff-Sag-Aftra/Producer, Director
47 months ago
It is always appreciated by business traveler when travelling long route to be provided with food and snacks. - Er. P.Das 35 months ago
Yes - snacks are vital - even more important than SAFETY! - Dr. David E. 35 months ago

Have some input?