ADA Accommodations in Testing Centers


We are a company that provides exam development and delivery services both via webcam and in person at testing centers. A fair number of test takers who take exams in our centers have vision deficits such that they are unable to see a computer screen well enough to succeed at passing the exam. In our US-based centers, our clients are required to meet ADA rules regarding providing accommodations; which means, in turn, so are we -- even though our centers are actually contracted vendors (we don't own any of the centers in our network).

Currently, we meet most vision-based accommodation requests by shipping laptops with popular screen magnification software and screen readers installed to testing centers. This process is time-consuming, expensive, and fraught with pain points for the clients, the test takers, and my company. So my question (to anybody who might have similar experience) is this: Is there a better way to address these requests that still meets the spirit and letter of ADA law but is also less painful for those touched by our current process?

ADA compliance
Certification Testing
William Wilkins
8 months ago

0 answers

Have some input?