CX, Product, and Disabilities


In the course of setting up to be a customer-driven business, did you have to take accessibility issues into consideration when making product and/or process design choices? If so:

  1. How did those considerations impact your initial plans?
  2. Was adding consideration for special needs customers a positive or negative experience for your business? For the customer? Explain your answer, please.
  3. Were there any aspects of adding these considerations that you would consider to be too burdensome or make doing business with your company more difficult (vs. easier)? Enumerate the roadblocks, please, and their final disposition if possible.
Customer Experience Design
Customer Satisfaction
Disadvantaged and Minority Business Development Policy
William Wilkins
10 months ago

0 answers

Have some input?