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Existing Customers Retentions

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 What are right business strategy to retain existing customers. 

Requirements Analysis
Customer Service
Sales Management
Jawahar Lalla
13 months ago

5 answers

1

It costs 5 times more to win a new customer than to retain an existing one. It pays to retain customers! Keep the communication open. Keep the offering fresh and ask questions. 'How could we improve our service?'

David Cottrell
13 months ago
I should add that most business is lost due to indifference by the customer. Your service has become 'meh' but you continue to live on past glories. - David 13 months ago
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There are few basics -

  1. Provide quality service and support.
  2. Provide best offers and deals that may help their budget. After its all about money.
  3. Quick response, transparent communication.

Maya Kharkwal MA, BEd
13 months ago
Good points. Agree. - Charu 13 months ago
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Understanding your customers evolving pain points and making sure that your product is continuing to solve them. It was the relief of a pain point that brought them to you in the first place. If that pain point is no longer being relieved they will no longer value your product.

Margaret Mitchell
13 months ago
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Offering the latest service. Understand their customer painoints and offer right solutions. Always have various touchpoints with the customer.

Anand V
13 months ago
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Quality service and good customer support.

Charu Gulati
13 months ago

Have some input?