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Ambiguity
How do you handle effectively the different expectations of different stakeholders / shareholders?
67 months ago
4 answers
Ethical Conflicts in Stakeholders' & Shareholders' Needs & Expectations, what do you think about this article?
https://study.com/academy/lesson/ethical-conflicts-in-stakeholders-shareholders-needs-expectations.html
67 months ago
To do this, I suggest the first step is to determine the influence of each of the stakeholders, what impact they will/can have on the project and what other risks/issues you have with them. Templates for these are pretty easy to find. Below is one I just pulled off the internet.
the next thing I would do is create a RACI or CAIRO matrix which outlines what level of "say" each of these stakeholders get and review that with the various people. (here is an url that explains this)
https://thedigitalprojectmanager.com/raci-chart-made-simple/
when you know who they are, what makes them tick, what role they play on your project you can have a much better idea how to work with them.
67 months ago
I agree with Ellen leveraging a RACI Chart is a very effective method of managing stakeholder responsibilities.
The 3 steps that I leverage for resolving stakeholder conflicts are:
- Understand what each stakeholder is being measured on for success (e.g. what is their bonus tied to.
- Understand the conflicts and commonalities between those stakeholder goals.
- Based on the knowledge from 1 and 2 create the win/win scenario that maximizes the common wins and minimize the conflicts
67 months ago
Margaret Mitchell, I really like the way you frame your point number one. I’m going to add it to my toolkit. Thank you.
67 months ago
