Digital Transformation challenges- are the Industry specific?
Coming with background in Technology industry, I feel there are many opportunities in digital Transformation in healthcare, sometime I feel that because of compliance and regulations, it takes longer to get things done. How is it in other industries?
I often find that it depends how tech savvy the top team is. If it is being led and understood at the top then the barriers often become greater because people do not understand what is trying to be achieved. If you have a team that gets it then more support is given and the barriers reduced!
Regulations are important but not the main barrier to the success of digital transformation in health. I see the "change fatigue" as a bigger barrier. Healthcare is essentially a service industry. Any kind of transformation is disruptive to the service, and if there are no direct, obvious links to the quality of service and better health outcomes.... the motivation for change goes down. Finally, leaders need to choose between various projects. Building a business case in healthcare is much harder that in other sectors because the expectation for the level of rigorous evidence is higher. After all, it is an industry that deals with life and death issues, and it is helping people who are unwell.
Digital transformation many times require modification to the way we do business, the way a business makes decisions and adopt to new rules, processes with a team that is entrenched in older way of doing things. This I think is the predominant obstacle for any business.
Digital transformations may not be industry-specific as much as they are specific to a number of other factors.
For instance, who is the primary actor impacted by the transition to digitally-enabled capabilities? If digital enablement is to be provided primarily to company employees who will use them to service customers, that is one thing. If the enablement is intended to provide user self-service, that is another. If new facilities are intended to integrate a company with its suppliers or even customers to automate transactions, that is still another thing. None of these are necessarily specific to an industry.
The starting state from which the transformation will transition is another issue that may determine how digital transformations are designed and implemented. Again, these are not industry-specific factors, they are company-specific ones.
23 months ago
Certainly there will be some factors in digital transformation that are greater obstacles in some industries over others. However, most industries and companies are facing the same challenges. Departments must start working together for digital transformation to truly work. If departments continue to want to protect their data from the other departments that need it - companies will continue to pay higher amounts to continue recreating the data over and over. A good business analyst will help to uncover these items and help to identify ways to break down the silos.
The next biggest factor is that you must have buy in from the leadership of your company.