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How dependable is the service rep affects new equipment choices
- Will the company service rep answer the phone and be able to help with: supplies when back ordered, equipment failure, staff education of new product? Is this the best way to get the best product?
83 months ago
2 answers
Ideal service representative will have, in depth product knowledge, installation requirements, operation and maintenanceaspects, spare parts needed for trouble free operation and communication skills.
In practice, many of them do only coordination with manufacturing unit that produces the equipment.
While procuring ang such engineered equipment, it is better to technically evaluate all the above aspects, especially aftersales service support and supply of spares.
83 months ago
The service representative and his service quality is the most important once the decision is made to purchase/commission the 'new' Equipment/Product. if it is a brand new equipment and within the warranty period, you may even have and invoke the returning of the Product if the quality of the Service representative is not of acceptable quality. So, I would say this is even more applicable for a new technology/product being installed for the first time at a facility/plant. But in real life, it is very rare that a Service Representative of the OEM vendor is poor in Technical quality on a sustained basis, there may be one-of incidents, but with appropriate Management attention from both the end-user and OEM Vendor management, this will become a non-issue.
83 months ago
