Future trends in Conversational AI
One of the key trends driving conversational AI, is the explosion of voice-assistants and home-based smart speakers. Consumers are adopting smart speakers an order of magnitude faster than they did the smartphone. The result is that organizations and brands that embrace this "Conversational Commerce" will be poised to develop emotionally engaging relationships with their consumers.
It has been reported that more than four in five consumers have used voice assistants for seeking information (82%) and this number will only increase in the coming years.
As mentioned by Yucong, semantic analysis is one trend to understand the emotions of the users. Conversational systems starting from basic queries (e.g. information about location, weather, local news) and moving to deeper data is another one. Robots become advisors. AI chatbox will help consumers to easily get the replies needed.and become the company interface. Interactions will go more to virtual reality based on voice and gesture instead of written text.
Have a look at this website for AI in robots that are built to support the elderly in a culturally sensitive manner. AI-Speech is a key component of this: http://caressesrobot.org/en/. These robots combine non verbal and verbal inputs they receive into interpretation of the emotional state of their interlocutor, and adjust their verbal response accordingly, and within cultural context.