RELEVANCE
RELATIONSHIPS
RECOGNITION
REWARDS

PANEL

Driving Customer Experience (CX) 2021 - Business Impact for Growth

As Customer Experience is the most important component in the decision-making process for 2021, businesses need to ensure that their CX is focused, actionable and engaging. This panel will be compiling best practices for strategy, tech, culture, metrics, analytics, communication, and processes to maximize the customer experience.

The goal is to determine how to gain prospects, grow customers, and increase retention by understanding and communicating the voice of the customer through the organization.

This Smart Group™ of thought leaders will uncover the biggest trends in CX and the customer journey. The members of this Smart Group™ will contribute their expertise bi-weekly at minimum on the current topic and suggest future topics as the platform curates bi-weekly reports. The members of this group are all experts in CX and have been added for their professional accomplishments.

Here is the Deal:
There are a whole lot of people that want to know what you know. Rather than a lame survey or real-time meetings, this engagement will be open 24/7... at your convenience. You engage when you feel like it once a week, you have fun meeting new people also hot on the topic, you earn points that you convert to cash (not change-your-life money, but fist-pump-money). Expect to spend about 15 minutes per week, but like potato chips, it's tempting to do much more.

What is Currnt:
We are about connecting companies directly with the perspective they seek first hand, fast learning where everybody gets smarter and stays fresh on fast change. Some call us the "LinkedIn for introverts" (chortle) because there is no self-promotion, everything is curated by professional moderators.

Why You:
We have some pretty smart bots that found your profile on the web and thought you might be interested. If you are a continual learner, you will love the experience. If you like getting recognized by your peers for your “spoon-bending” insights, you will like the points. If you like meeting new people from around the world that share your interest, you will love the knowledge networking. If you are like us and like staying fresh and relevant on topics that are re-shaping our world, then welcome to Currnt.

peopleExpert participation

- CEOs
- Operations Leaders, Managers
- Customer Service VP’s, Leaders, Managers
- Customer Experience Officers (CXO’s)
- Customer Experience VP’s, Managers
- Change Management/ Transformation leaders
- Customer Insights Leaders, Managers

Applicants
Ashutosh Karand
Your Virtual Customer Experience Officer | Digital Experience Consultant | Customer Acquisition Expert | Speaker
Manuel Barrag
Digital Transformation Strategist | CIO | CTO | COS | CDO Chief Digital Officer | Business Transformation / Innovation
I have 20 years of experience in Information Technology (IT), consulting, and Financial Services in international companies such as IBM, Marsh & McLennan, HSBC, Santander, Thompson Reuters, and BBVA. The last 12 years, I have specialized in Digital Transformation designing and directing the strategy that includes CX, focused on the customers (data-driven) and using data science to understand when they interact, what they interact with, with whom they interact, how they interact, and where they interact to predict and offer them what they need and when they need it to meet their expectations.
Patty Soltis
Principal Analyst - Customer Experience
For 30+ years, I have been an advocate for the connection between customer service and profitability. During the years that I worked as a VP/GM for Neiman Marcus, my stores exceeded expectations for customer service while hitting peaks of revenue with sales increases of 10% and improved profitability of 6% to 15%. Consistently each year, one of my stores was the Customer Service Store of the Year and consistently my stores were finalists for the award. I have served as a leader on the Best Practice Team for Customer Service working with C Suite members and company executives on establishing the company as best in class with service. As a consultant, I have helped many of my clients understand the value of customer service and how it permeates through the organization as part of the culture. I have advised and strategically worked with my clients to drive this as culture, moving past the front line and how customer service is internal and external as well as the value of customer service with vendors, suppliers and partners. The result of this with every client has been increased revenue, focused products/services, lowered expenses and improved profitability measures. Each organization has an engaged team with lowered turnover and increased productivity.
Leonardo Rodrig
Speaker | Mentor | Innovation | Digital Strategist | Leadership | Business Development | Consulting | Biz Transf Expert
Over 22 years of digital-world experience. General Management, Digital Transformation Officer and Consultant in the Latinamerican market are some of the relevant experiences I've accrued over my professional life. Lifelong learner, eager to get insights from fellow panelists and participate with insights of my own.
sharon lewis
Director
Sharon is a proven leader, advisor, and market developer with a strong track record of creating first-of-kind program launches with high stakeholder engagement. Perpetually curious and able to simplify complexity, Sharon helps clients gain customer insights through qualitative research that uncovers differentiating opportunities for customer engagement. She believes that learning opportunities are everywhere, and that only one’s imagination limits the transferability of best practices across industries and cultures. The integration of her experiences across the retail, financial services, healthcare and non-profit sectors provides acumen for this diverse perspective. Always open to new connections and the joy of mutual sharing and learning!
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Engage with equal-caliber peers any time you want.

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Enhance your knowledge on this subject.

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Gain recognition as a thought-leader in your industry.

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Earn cashable rewards through points.

“I like that I can do this when I have time,
and there is no set schedule.”


Eric Allen, Senior Manager, Supply Chain at EY

“I find the topics engaging and I love the
flexibility of checking in and providing insights
at my convenience.”

Kimberly Underwood, Consultant at Underwood Consulting

“Great platform, great questions and topics.
The potential to earn a little more money for
participating is nice as well.”

Oren Birks, Sr. Director of IT at PBI-Gordon

“I really enjoy being on the panels, sharing
information and reading the perspective of the
other panelists. It is quite intriguing and most
all of the panelists are quite bright.”

Patty Soltis, CX Strategist at Kinetic Edge Consultants

“Very interactive, informative and without
any inherent bias. This is as good a collaborative
platform as you can get.”

Pinaki Banerjee, Program Director at ITC InfoTech

“It is a perfect platform not just to share
but to learn and stay updated.”


Armando Leyva, HR Director at 360º HC

FAQ
  • add remove What is Currnt?
    Currnt is a “Knowledge Networking” platform where companies and professionals come to stay relevant on the latest advances in their industries in the face of the increasing pace of change. Companies sponsor panels to learn about where markets are headed or how to leverage new capabilities. Professionals join to demonstrate and develop their passions with equal caliber peers in expert-only facilitated online engagements. On Currnt, we take our passions seriously and ourselves lightly. See our Community Guidelines, to learn more of the rules of the road, here are some highlights

    • Be yourself. The authenticity of Currnt begins with the passion of people.
    • Be respectful. This applies to every person, at all times.
    • Be inclusive. Tolerate, welcome, and consider diverse people and perspectives.
    • Build empathy and understanding. Engage in debates that are in good faith.
    • Foster meaningful and genuine connections. This is what Currnt is all about.
    • Do not plagiarize or fail to cite other’s ideas.
    • Don’t game the points by trying to coordinate intentional recognition.
  • add remove How do Panels work?
    The panel is like a facilitated forum of hand selected experts on a topic sponsored by a company that wants to learn fast. Panels are organized in chapters called Themes that focus on one subtopic at a time. In some panels Themes are only 24 hours in duration, in others they are a week long, and in some they are two weeks long. When one Theme closes, a new one begins. You come in when you feel like it, but try to come in twice per Theme. You earn points from your peers and the facilitator when they react to your ideas. Likewise, others earn points when you interact on their posts. The more we discuss and debate, the better the insights, the more points earned by all.

  • add remove Why should I apply? Do I get paid?
    Professionals join Currnt because they want to remain relevant on subjects they’re passionate about and subjects that are shaping the future of their industry. They also:

    • Engage and connect with equal caliber peers in their industry
    • Learn and enhance their knowledge
    • Get recognized and rewarded for providing their inputs and thought-leadership
    • When specified above in the project description, you can earn honorarium payments and/or recognition points redeemable for cash. Learn more here.
  • add remove Are there specific times I need to participate?
    There are no set times for calls or meetings. Participation is 100% online on the Currnt platform and engagement between the all expert panelists is asynchronous in written form. Just come in twice per Theme, at your convenience.

  • add remove How do KnowledgeStreams and DesignSprints work?
    Streams are ongoing online engagements for exploration or working iteratively with a panel, and Sprints are on-demand engagement to get to actionable insights quickly. Both are facilitated and are always-on for participants to engage at-convenience. The conversations are segmented into Themes which are subtopics which are like chapters in a book. In a 4 Day Sprint, Themes are 24 hours, whereas a Theme in a Stream is every two week. Throughout the discussion, the facilitator highlights and categorizes the “key takeaways” to be voted and distilled into a summary report. It’s also common that other pieces of content (whitepapers, blogs, podcasts) are also prepared from the distilled insights.

  • add remove I’ve applied. Now what?
    Your application will be internally reviewed in the following 24-48hrs and screened for any conflict of interest, and general fit. Next your application will be shortlisted for the sponsor to accept, bookmark or reject. You will receive a notification each step of the way, but expect this may take a couple of days, or even weeks if the panel is new. Nevertheless, in addition to the notifications, you can always go back to the Apply page to view the status of your application.

  • add remove I’ve been selected. What am I expected to do when selected?
    Once you receive your Welcome Email, please RSVP by clicking the link in the notification. You can also gain access to the panel through your ‘My Currnt’ at the top of the page. Finally, once you have RSVP’d by logging into the panel, there is often a Welcome Tab where you can introduce yourself to the other panelists. If it’s a new panel, the first Theme will launch in a few days, if it’s an ongoing panel just jump right in by reacting to the question or to what the other panelists had to say.

  • add remove If I have other questions or issues, what should I do?
    Please contact support to answer any other questions or troubleshoot any issues via email or chat.

Driving Customer Experience (CX) 2021 - Business Impact for Growth