The goal of this SmartGroup is to envision what the customer experience looks like for businesses going forward in a post-pandemic world. Today, more than ever, businesses have to pivot quicker to meet the demands and needs of their customers. Businesses have to be proactive in anticipating their needs, capture customer feedback in unsolicited ways, cypher through the noise, and build closer relationships in order to keep their loyalty. This SmartGroup™ of thought leaders is dedicated to understanding best practices and biggest trends going forward in customer experience and voice of customer strategies. SmartGroup™ members nominate and vote on future topics to explore as the platform curates weekly or bi-weekly reports that develop the reputation of its contributors and enable other professionals to stay relevant on the topic.
Here is the Deal:
There are a whole lot of people that want to know what you know. Rather than a lame survey or real-time meetings, this engagement will be open 24/7... at your convenience. You engage when you feel like it once a week, you have fun meeting new people also hot on the topic, you earn points that you convert to cash (not change-your-life money, but fist-pump-money). Expect to spend about 15 minutes per week, but like potato chips, it's tempting to do much more.
What is Currnt:
We are about connecting companies directly with the perspective they seek first hand, fast learning where everybody gets smarter and stays fresh on fast change. Some call us the "LinkedIn for introverts" (chortle) because there is no self-promotion, everything is curated by professional moderators.
We have some pretty smart bots that found your profile on the web and thought you might be interested. If you are a continual learner, you will love the experience. If you like getting recognized by your peers for your “spoon-bending” insights, you will like the points. If you like meeting new people from around the world that share your interest, you will love the knowledge networking. If you are like us and like staying fresh and relevant on topics that are re-shaping our world, then welcome to Currnt.
peopleSeeking Expert Participation
- Operations Leaders, Managers
- Customer Service VP’s, Leaders, Managers
- Customer Experience Officers (CXO’s)
- Customer Experience VP’s, Managers
- Change Management/ Transformation leaders
- Customer Insights Leaders, Managers