RELEVANCE
RELATIONSHIPS
RECOGNITION
REWARDS

PANEL

CX & Customer Insights Practice of the Future

As CX becomes a strategic focus for sales and marketing functions, we'll discuss its impact on driving customer insights, product innovation, and more revenue.

This is a unique opportunity for passionate, expert professionals to join 20+ panelists to advance the thinking in this field. This engagement is moderated by an expert Facilitator and is open asynchronously, around-the-clock for your convenience.

Every two weeks, the facilitator will introduce a new subtopic – each theme exploring a new facet related to customer success programs.

Activities include:
1. Explore a variety of themes
2. Map the competitive landscape (i.e. emerging trends, disruptive tech, etc.)
3. React to the latest media/reports in this space
4. One-to-one engagement with other panelists

peopleExpert participation

- Chief Customer Officers (CCOs)
- Heads of CX
- Customer Success
- Product Marketing
- Customer Insights
- Customer Advocacy
- Customer-Centricity
- Voice-of-Customer

Applicants
Christine Hade
Omni Channel Brand Marketing & Innovation Executive
I am a C Level Marketing executive who has had direct responsibility for customer experience, brand and product development. At Schwan's I built a customer care function to elevate the organization's focus on the customer and increase our ability to provide exceptional service. This increased NPS 20 points, increased retention, purchase frequency and order value. Currently I advise a range of organizations on how to strengthen their customer experience. This includes providing both research and consulting. I am an experienced Currnt panelist and facilitator and welcome the opportunity to join this panel.
Jonathan Lupo
Head of Experience Design, North America at EPAM - DEP
With 20 years experience as a User Experience practitioner, co-founder of Empathy Lab (a firm dedicated to creating customer-centric solutions w/deep insights from ethnographic customer research), and my current role, as Head of Digital Experience Design/North America, for EPAM (a global, integrated technology consultancy and delivery firm), I am uniquely suited to drive valuable conversations with peers about how we advance our practice of uncovering the right problems to solve for people, better understanding how we observe humans engage with brands and services, and utilize a Design Thinking toolkit to generate delightful experiences to solve the most worthy challenges. I’ve engaged with top clients, such as: Samsung, Google, Forrester Research, Xfinity, Sony, Adobe and many others. Ready to engage with this group!
Mark Pukita
Chief Executive Officer at Fast Switch, Ltd.
I've been on the front and back lines of customer success since 1981 with companies like IBM, EDS, Accenture, and my own $100M IT Staffing Company. I am passionate about designing "perfect" customer experiences from before the sale, through the sale, through use/implementation, and administration/finance. My experience is almost exclusively very large ticket, B2B sales.
Johan Hallbe
CTO DCX and AI Sweden
I am the CTO for Digital Customer Experience (DCX) for Capgemini in Sweden since 2017 and has extensive knowledge of tech in the CX field for 15+ years. I'm part of the Nordic CTO Office with a Emerging Tech and AI responsibility and is a part of the Applied Innovation Exchange global team. Already 2001-2003 I was the Nordic product manager for Brokat, Vignette and Filenet and has been in the field of information architecture ever since - often working as leading business architect with providing and implementing roadmaps as well as governance structures, advices to CIOs in large scale programs. I am an Enterprise Architect by trade that has deep and wide knowledge in Information Management, Business Architecture and new business models with 30+ years of experience of complex and large tech solutions. During Jan 2014-Jan 2017 I was responsible Research Manager for Nordic Services and Sourcing program at IDC. I am since March 2018 a member of and contributor to Forbes Tech Council.
Fatima Dqaich
Director Customer Experience - Proximus
As Customer Experience Program Director I think that it can be valuable for peers and me to share on pilots (smart IVR, RPA, AI...), journeys redesign, VoC program...
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lockThis panel is now closed to new applicants.

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Engage with equal-caliber peers any time you want.

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Enhance your knowledge on this subject.

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Gain recognition as a thought-leader in your industry.

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Earn cashable rewards through points.

“I like that I can do this when I have time,
and there is no set schedule.”


Eric Allen, Senior Manager, Supply Chain at EY

“I find the topics engaging and I love the
flexibility of checking in and providing insights
at my convenience.”

Kimberly Underwood, Consultant at Underwood Consulting

“Great platform, great questions and topics.
The potential to earn a little more money for
participating is nice as well.”

Oren Birks, Sr. Director of IT at PBI-Gordon

“I really enjoy being on the panels, sharing
information and reading the perspective of the
other panelists. It is quite intriguing and most
all of the panelists are quite bright.”

Patty Soltis, CX Strategist at Kinetic Edge Consultants

“Very interactive, informative and without
any inherent bias. This is as good a collaborative
platform as you can get.”

Pinaki Banerjee, Program Director at ITC InfoTech

“It is a perfect platform not just to share
but to learn and stay updated.”


Armando Leyva, HR Director at 360º HC

FAQ
  • add remove What is Currnt?
    Currnt is a “Knowledge Networking” platform where companies and professionals come to stay relevant on the latest advances in their industries in the face of the increasing pace of change. Companies sponsor panels to learn about where markets are headed or how to leverage new capabilities. Professionals join to demonstrate and develop their passions with equal caliber peers in expert-only facilitated online engagements. On Currnt, we take our passions seriously and ourselves lightly. See our Community Guidelines, to learn more of the rules of the road, here are some highlights

    • Be yourself. The authenticity of Currnt begins with the passion of people.
    • Be respectful. This applies to every person, at all times.
    • Be inclusive. Tolerate, welcome, and consider diverse people and perspectives.
    • Build empathy and understanding. Engage in debates that are in good faith.
    • Foster meaningful and genuine connections. This is what Currnt is all about.
    • Do not plagiarize or fail to cite other’s ideas.
    • Don’t game the points by trying to coordinate intentional recognition.
  • add remove How do Panels work?
    The panel is like a facilitated forum of hand selected experts on a topic sponsored by a company that wants to learn fast. Panels are organized in chapters called Themes that focus on one subtopic at a time. In some panels Themes are only 24 hours in duration, in others they are a week long, and in some they are two weeks long. When one Theme closes, a new one begins. You come in when you feel like it, but try to come in twice per Theme. You earn points from your peers and the facilitator when they react to your ideas. Likewise, others earn points when you interact on their posts. The more we discuss and debate, the better the insights, the more points earned by all.

  • add remove Why should I apply? Do I get paid?
    Professionals join Currnt because they want to remain relevant on subjects they’re passionate about and subjects that are shaping the future of their industry. They also:

    • Engage and connect with equal caliber peers in their industry
    • Learn and enhance their knowledge
    • Get recognized and rewarded for providing their inputs and thought-leadership
    • When specified above in the project description, you can earn honorarium payments and/or recognition points redeemable for cash. Learn more here.
  • add remove Are there specific times I need to participate?
    There are no set times for calls or meetings. Participation is 100% online on the Currnt platform and engagement between the all expert panelists is asynchronous in written form. Just come in twice per Theme, at your convenience.

  • add remove How do KnowledgeStreams and DesignSprints work?
    Streams are ongoing online engagements for exploration or working iteratively with a panel, and Sprints are on-demand engagement to get to actionable insights quickly. Both are facilitated and are always-on for participants to engage at-convenience. The conversations are segmented into Themes which are subtopics which are like chapters in a book. In a 4 Day Sprint, Themes are 24 hours, whereas a Theme in a Stream is every two week. Throughout the discussion, the facilitator highlights and categorizes the “key takeaways” to be voted and distilled into a summary report. It’s also common that other pieces of content (whitepapers, blogs, podcasts) are also prepared from the distilled insights.

  • add remove I’ve applied. Now what?
    Your application will be internally reviewed in the following 24-48hrs and screened for any conflict of interest, and general fit. Next your application will be shortlisted for the sponsor to accept, bookmark or reject. You will receive a notification each step of the way, but expect this may take a couple of days, or even weeks if the panel is new. Nevertheless, in addition to the notifications, you can always go back to the Apply page to view the status of your application.

  • add remove I’ve been selected. What am I expected to do when selected?
    Once you receive your Welcome Email, please RSVP by clicking the link in the notification. You can also gain access to the panel through your ‘My Currnt’ at the top of the page. Finally, once you have RSVP’d by logging into the panel, there is often a Welcome Tab where you can introduce yourself to the other panelists. If it’s a new panel, the first Theme will launch in a few days, if it’s an ongoing panel just jump right in by reacting to the question or to what the other panelists had to say.

  • add remove If I have other questions or issues, what should I do?
    Please contact support to answer any other questions or troubleshoot any issues via email or chat.

CX & Customer Insights Practice of the Future