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Top Trends Impacting CX & Customer Success

Currnt is trusted by
thousands of
professionals and
hundreds of innovative
companies to connect and share
rare perspective to unlock fresh
insights and advance their fields

Currnt is trusted by
thousands of
professionals and
hundreds of innovative
companies to connect and share
rare perspective to unlock fresh
insights and advance their fields

This is a unique opportunity for passionate, expert professionals to join 20+ panelists to advance the thinking in this field. In this early stage, we are asking relevant experts to engage in a light brainstorming session to offer ideas and validate one another's responses. Once approved (within 24 hours), you can review the responses, nominate more answers, and build on other panelists' ideas.

Context; They say it's cheaper to keep customers than to find new ones. The role of customer success has radically evolved as companies re-evaluate their customer strategies – ranging from operational delivery and project management to account growth, revenue retention, and CX. We'll explore the biggest trends and opportunities in customer success programs – with a specialized focus on B2B and SaaS companies.

peopleSeeking Expert Participation

- Chief Customer Officers
- Customer Strategy Leaders
- CX Professionals
- Customer Success Managers (CSMs)
- Customer Advocacy Leaders
- Account-Based Marketers

100% Online (No travel)
At Convenience (No meetings)
No Commitment (Opt out at any time)
No Cost (You earn $)

supervised_user_circle Top Applicants

flag Expectations

Panel members log in when inspired to nominate ideas, contribute commentary, and engage with other members.

stars Value

- Engage with equal-caliber peers
- Enhance your knowledge on this subject
- Gain recognition as a thought-leader
- Earn cashable rewards through points; active panelists earn on average $50 each month
- (Optional:) Donate your points/cash to a charity or non-profit of your choice
- Contribute to meaningful dialogue

format_quote I am always recommending people join the Currnt platform. It’s a great way to stay current and expand your thinking.

Dawn L. I. Houghton

What are the biggest trends or opportunities impacting CX & customer success programs in the future?
Higher
Ease of Deployment
Lower
Lower
Business Impact
Higher

NOMINATE YOUR OWN POINT BY FILLING OUT THE FORM BELOW

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APPLY NOW

help What are the biggest trends or opportunities impacting CX & customer success programs in the future? Please nominate one trend and support it describing its 'Business Impact' vs 'Ease of Deployment'

Answer the question here


What's next: Your application will be reviewed within the next 24th

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