They say it's cheaper to keep customers than to find new ones. The role of customer success has radically evolved as companies re-evaluate their customer strategies – ranging from operational delivery and project management to account growth, revenue retention, and CX. We'll explore the biggest trends and opportunities in customer success programs – with a specialized focus on SaaS companies.
This online panel is a unique opportunity for passionate, top professionals to advance the thinking in this field. You will network with equal caliber peers, learn more than you contribute, gain recognition in the published report, and earn points and cash rewards. This robust knowledge networking experience is open asynchronously, around-the-clock for your convenience (no-meetings required).
In this early stage, we are asking relevant experts to engage in a light brainstorming session to offer ideas and validate one another's responses. Once approved (within 24 hours), you can review the responses, nominate more answers, and build on other panelists' ideas.
peopleSeeking Expert Participation
Chief Customer Officers, Chief CX Officers, Customer Success Managers (CSMs), Customer Advocacy Leaders, Account-Based Marketing Professionals, and beyond.