The Age of Continuous Connection
We are assembling an online advisory panel to explore the future of connected strategies, whereby customers receive an improved experience through digital personalization, and companies reap the rewards of reduced cost and operational efficiency. This win-win scenario can be attributed to new technologies that enable frequent, low-friction, customized digital interactions as companies today are building much deeper ties with customers than ever before.
Instead of waiting for customers to come to them, firms are addressing customers’ needs the moment they arise—and sometimes even earlier. In this public panel, we will want to hear your thoughts and opinions on the unique ways a company can create this new-age type of customer relationship and nurture it over time. We'll discuss the current and emerging trends enabling this new reality and analyze specific examples of this occurring in the marketplace.
As part of the discussion we will want to hear your opinions on:
1) Methodology – Exploring strategies based on Respond to Desire, Curated Offering, Coach Behavior, and Automatic Execution.
2) Organizational Structures – What are the structures needed to foster a more continuous customer connection?
3) Mutual Reward – How do companies generate mutual reward in the context of evolving customer relationships?
4) Technologies – What are the technologies in play today and tomorrow that will enable this new approach?
Marsha Williams who is a professional facilitator with a technology executive background will be leading an open and honest discussion on the topic of continuous customer connection. Marsha has over 25 years of executive technology experience across a diverse set of industries including manufacturing, medical device, pharmaceutical, transportation, energy, criminal justice, and various private equity environments. She has also served as the Vice President and Chief Information Officer of several publicly held companies working in both the United States and Europe and she currently serves on the board of several technology organizations.
Participation is exclusive, 100% online, and at your own convenience. You will have the unique opportunity to engage with 20 equal-caliber peers, gain recognition for advancing the industry, and demonstrate your thought-leadership -- in addition to earning merit-based compensation.
This engagement is expected to take place at the end of June.
Digital Transformation Executives
VPs Customer Experience
Senior IT leaders
Across a range of different industries in both B2B and B2C – Banking, Healthcare, Finance, Entertainment, etc.
lockThis panel is now closed to new applicants.
Engage with equal-caliber peers any time you want.
Enhance your knowledge on this subject.
Gain recognition as a thought-leader in your industry.
Earn cashable rewards through points.
“I like that I can do this when I have time,
and there is no set schedule.”
Eric Allen, Senior Manager, Supply Chain at EY
“I find the topics engaging and I love the
flexibility of checking in and providing insights
at my convenience.”
Kimberly Underwood, Consultant at Underwood Consulting
“Great platform, great questions and topics.
The potential to earn a little more money for
participating is nice as well.”
Oren Birks, Sr. Director of IT at PBI-Gordon
“I really enjoy being on the panels, sharing
information and reading the perspective of the
other panelists. It is quite intriguing and most
all of the panelists are quite bright.”
Patty Soltis, CX Strategist at Kinetic Edge Consultants
“Very interactive, informative and without
any inherent bias. This is as good a collaborative
platform as you can get.”
Pinaki Banerjee, Program Director at ITC InfoTech
“It is a perfect platform not just to share
but to learn and stay updated.”
Armando Leyva, HR Director at 360º HC
The Age of Continuous Connection