DECEMBER EDITION

The Global Work-from-Home Experience: Trends, Tools and Best Practices


Insights Generated by Experts for Experts

Online SmartGroup™ Recap

Generated by 58 Expert Panelists

14 DAYS

7 POSTINGS

5,618 VIEWS

Distilled & written by:

Janice Dru-Bennett

Featured Expert Participant

Janice Dru-Bennett

Founder of Inkwhy, Referral Partner & Strategic Partnerships

THEME #21

How do you build and maintain trust relationships while working from home?

RUNDOWN

Building trusted relationships is an essential part of remote work. Communicating regularly with video, having more asynchronous communications, offering resilience training, aligning management styles with team needs, and encouraging fair hiring and promotion processes are ways to build trust.

Video communications, both synchronous and asynchronous, can create trust, although there are challenges with voice and video conferencing given the lack of non-verbals with in-person meetings.

Delivering quality content can help improve a company's brand and the way a company is viewed when it comes to the human touch put into their work, which increases trust and enhances reputation.

Resilient employees build strong connections and relationships with others (Davis Laak, 2014) by nurturing the work networks they have developed, which helps them perceive their work as meaningful.

Micro-managing employees may break trust. Allow your team members to drive outcomes by leaving it up to them on how to get there while giving them the support they continuously need.

KEYPOINT # 01

Authenticity, Honesty, Openness, and Communication
Employees need to believe in their management and, by extension, the organization they work for. They need to feel safe and - especially these days -want to be heard and seen. All of this can be complicated.

KEYPOINT # 02

Trust Relationships through Resilience Training
We are now navigating through a constantly changing and challenging environment, which is unprecedented. Resilient leaders are able to manage inevitable changes, dealing with novel scenarios and setbacks.

KEYPOINT # 03

Challenges with Voice and Video Conferencing
The real challenge in this area is that it's hard to tell if someone is being genuine in their messaging. The lack of in-person, real face-to-face meetings strains our ability to communicate fully.