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William Wilkins

William Wilkins

Director, Client Experience/Client Success at Kryterion, Inc.

location_on Phoenix

Director, CX/CS Advocate at Kryterion, Inc.

Awards Earned:

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Level: LEVEL 02 (12mo pts: 234 pts)

Rating: 4.63/5 stars (0 ratings)

Lifetime points: 234 pts View details

Thought Leadership:

% performance based on average of all engagements

Selected: % of applied

100%

Recognized: Contributions valued by peers

16%

Peer Support: Percentile of active participants

31%

Profile

Summary

I have over 20 years of experience in customer support and service, including helping very large companies create and maintain certification programs. I am a CCXP (certified customer experience professional) with some background in measurement, as well as a certified customer success manager.. I am very passionate about my work.

Experience

Director, CX/CS Advocate

Kryterion, Inc.

May 2001 - Present

I have over 20 years of experience in customer service and customer support. I am a CCXP (certified customer experience professional) with some background in measurement. I am very passionate about my work.

Skills

Strategic Partnerships
CRM
SaaS
Leadership
Special Needs
CX
Customer Retention
Customer Insight
Customer Satisfaction
Customer Service
Customer Success Manager

Industries

Activities