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William Wilkins
William Wilkins

Director, Client Experience/Client Success at Kryterion, Inc.

Phoenix

  • Focus: Contributions are valued by peers
  • Accountability: Thoroughly contributes in all areas
  • Sense of Urgency: Consistently responds in a timely fashion
  • Team: Frequently supports and responds to peers
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Awards earned:

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Rating: 4.58/5 stars (12 ratings)

Level: LEVEL 02

12 month points: 197 ptsView details

Lifetime points: 197 pts

skills
Strategic Partnerships
CRM
SaaS
Leadership
Special Needs
CX
Customer Retention
Customer Insight
Customer Satisfaction
Customer Service
Customer Success Manager
PROFILE

Summary

I have over 20 years of experience in customer support and service, including helping very large companies create and maintain certification programs. I am a CCXP (certified customer experience professional) with some background in measurement, as well as a certified customer success manager.. I am very passionate about my work.

Experience

Director of Customer Experience and Customer Success

Kryterion, Inc.

May 2001 - Present

I have over 20 years of experience in customer service and customer support. I am a CCXP (certified customer experience professional) with some background in measurement. I am very passionate about my work.

ACTIVITY
  • Jan 2020

    Participated in a Sprint: "Hospital of the Future 2040"

  • Nov 2019 - Dec 2019

    Participated in a KnowledgeStream™: "The Future of Customer Experience Driving Business Success"

    Product Marketing
    Product Innovation
    Customer Experience
    Customer Satisfaction
    Customer Insight
    Customer Success
    Customer Experience Design
    ROI Strategies
    Customer relationship management (CRM)
    COO
    Personal Excellence
    Customer Operation Management
    Strategic Planning
    Process Improvement
    Customer Relations
    Strategy Development
    Organizational Excellence
    Building Relationships
    Customer Experience Management
    Digital Strategy
    Cross-functional Team Leadership
    Customer Engagement
    Customer Retention
    Customer Experience Transformation
  • 04 Dec 2019

    Answered a question on OpenForum: "Alternative to the pain-killing rush of opioid drugs?"

  • 04 Dec 2019

    Asked a question on OpenForum: "ADA Accommodations in Testing Centers"

  • 22 Nov 2019

    Asked a question on OpenForum: "CX, Product, and Disabilities"

  • 21 Nov 2019

    Answered a question on OpenForum: "Reinvent, Evolve and Rejuvenate"

  • 19 Nov 2019

    Answered a question on OpenForum: "Can we reclassify CEO as Customer Experience Officer?"