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Paula Kruger
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SVP | EVP | Managing Director ► General Management & Business Transformation In Sales & Service Operations /Call Centers
Joined 11/03/2017
Level: LEVEL 01 (12 mo pts: 0 pts)
Rating: 5/5 stars (22 ratings)
Lifetime points: 69 pts
Paula Kruger | EVP | SVP | Managing Director, Sales & Service Operations, Call Centers ⌨ paulahkruger@gmail.com ☎ 720-218-4005
I am a strategic operations executive who drives organizational turnaround, business transformation, performance improvement, and dramatic revenue growth. What I do is step into under-performing businesses, and serve as a change agent who re-energizes the organization, engages the teams, and equips them to exceed their objectives.
A strong believer that people are the most valuable asset in building a business’ competitive advantage, I am strongly committed to building strong teams that work effectively to change the trajectory of the business and capture and sustain competitive advantage.
The added value I bring to the table is my ability to conceptualize new innovations and fresh approaches to connect with the customers. I repeatedly identify opportunities to improve the customer experince, and deliver distinctive, cost-effective, value-added service.
»»» EXPERTISE »»»
☑ Operations Management ☑ Executive Leadership ☑ Business Transformation ☑ Call Center Start-Up & Development ☑ Business Process Improvement ☑ Outsourcing Management ☑ Operational Analysis ☑ Operational Streamlining ☑ Customer Relationship Management (CRM) ☑ Customer Experience Management ☑ Talent Management ☑ Cross-Functional Team Leadership
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