Principal Analyst - Customer Experience at Insider Intelligence
Joined 02/08/2018. Invited by
Level: LEVEL 02 (12 mo pts: 189 pts)
Rating: 4.7505/5 stars (1014 ratings)
Lifetime points: 9622 pts
Patty is a CCXP and has 20+ years of experience in Customer Experience (CX), Growth Strategies, and Change Management and specializes in strategic business development with implementation, enagement, and execution. The execution of her strategies resulted in $1B in increased revenue, lowered expenses, and improved earnings.
During the years she worked in retail for Neiman Marcus, Marshall Fields and Lord & Taylor, Patty won awards for Customer Service, Employee Engagement, and Four-Star Performance (financial results, operational excellence, customer service and customer acquisition). She served on Best Resource teams for Customer Service and Finance.
Today she works as a consultant building growth strategies focused the customer experience for B2C, D2C, and B2B companies. She is an international author and speaker. As a consultant, she improved revenue, lowered expenses and increased profit with CX. She serves on the Advisory Board for Horizon CX and is a leading contributor to the CX Book of Knowledge with the CXPA.
Strategic Planning || Business Strategy Development || Profit Management || Customer Experience || Customer Journey Map || Change Management || Crisis Management || Business Trend Analysis || Growth Strategies || Risk Management || Organizational Behavior and Culture || Powerful Partnerships || Human Capital || Marketing & Branding
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