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Masarrat A Shah

Masarrat A Shah

Business Program Manager - SIAM Process Architect

Joined 03/15/2019. Invited by
Khalid Raza

Summary

An accomplished Information Technology Management professional, extensive experience with Service Management,Service Integration and Management, Infrastructure Management, Outsourcing, Business Development, Client Engagement, and People Development. Proactive IT expertise using a systematic approach to examine the business needs for our Clients. Designed and implemented cost effective measures and best practice solutions for maximizing client business. Leveraging my experience with Global Delivery Framework, Lean, Six Sigma process improvement, incident/problem management, and IT operations; strategically deploy large complex solutions to improve productivity. Expert knowledge in project management through regularly deploying the following technological methodologies: Agile, PRINCE and PMI project management. Comfortable as both project leader and team player, coaching mentor; capable as a trusted advisor for project management and service management teams.

Specialties: Program Management, IT Management, IT Strategy, Service Delivery, ITIL, Outsourcing, IT Operations, Project Delivery, Incident Management, Problem Management, Change Management, Program Management, Vendor Management, Disaster Recovery, Business Continuity, Service Desk, Process Management, Service Improvement, Governance, Availability Management, Capacity Management, Service Integration Management
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Level: LEVEL 04 (12mo pts: 1050 pts)

Rating: 4.16/5 stars (564 ratings)

Lifetime points: 2711 pts

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Experience
Business Program Manager - SIAM Process Architect at IBM
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