Masarrat A Shah
Masarrat A Shah

Business Program Manager - SIAM Process Architect

New Delhi

  • Focus: Contributions are valued by peers
  • Accountability: Thoroughly contributes in all areas
  • Sense of Urgency: Consistently responds in a timely fashion
  • Team: Frequently supports and responds to peers

Awards earned:





Rating: 4.13/5 stars (411 ratings)

Level: LEVEL 05

12 month points: 2505 ptsView details

Lifetime points: 2505 pts

Leadership 81
Customer Satisfaction 57
Consulting 50
Integration 42
Outsourcing 18
Customer Service 11
Mentoring 11
Marketing Strategy 9
Program Management 8
Service Delivery 4
Project Management 4
Service Manager
Service Integration & Management (SIAM)
Learning Management
Client Management
Diversity & Inclusion
Diversity Training
Vendor Management
IT Strategy
IT Service Management
Cloud Applications
Business Process Improvement
Process Management
IT consulting


An accomplished Information Technology Management professional, extensive experience with Service Management,Service Integration and Management, Infrastructure Management, Outsourcing, Business Development, Client Engagement, and People Development. Proactive IT expertise using a systematic approach to examine the business needs for our Clients. Designed and implemented cost effective measures and best practice solutions for maximizing client business. Leveraging my experience with Global Delivery Framework, Lean, Six Sigma process improvement, incident/problem management, and IT operations; strategically deploy large complex solutions to improve productivity. Expert knowledge in project management through regularly deploying the following technological methodologies: Agile, PRINCE and PMI project management. Comfortable as both project leader and team player, coaching mentor; capable as a trusted advisor for project management and service management teams.

Specialties: Program Management, IT Management, IT Strategy, Service Delivery, ITIL, Outsourcing, IT Operations, Project Delivery, Incident Management, Problem Management, Change Management, Program Management, Vendor Management, Disaster Recovery, Business Continuity, Service Desk, Process Management, Service Improvement, Governance, Availability Management, Capacity Management, Service Integration Management


Business Program Manager - SIAM Process Architect


December 2006 - Present