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Masarrat A Shah

Masarrat A Shah

Business Program Manager - SIAM Process Architect

location_on New Delhi

Business Program Manager - SIAM Process Architect at IBM

Awards Earned:

1

1

0

0

0

Level: LEVEL 04 (12mo pts: 1050 pts)

Rating: 4.16/5 stars (564 ratings)

Lifetime points: 2711 pts View details

Thought Leadership:

% performance based on average of all engagements

Selected: % of applied

75%

Recognized: Contributions valued by peers

22%

Peer Support: Percentile of active participants

35%

Profile

Summary

An accomplished Information Technology Management professional, extensive experience with Service Management,Service Integration and Management, Infrastructure Management, Outsourcing, Business Development, Client Engagement, and People Development. Proactive IT expertise using a systematic approach to examine the business needs for our Clients. Designed and implemented cost effective measures and best practice solutions for maximizing client business. Leveraging my experience with Global Delivery Framework, Lean, Six Sigma process improvement, incident/problem management, and IT operations; strategically deploy large complex solutions to improve productivity. Expert knowledge in project management through regularly deploying the following technological methodologies: Agile, PRINCE and PMI project management. Comfortable as both project leader and team player, coaching mentor; capable as a trusted advisor for project management and service management teams.

Specialties: Program Management, IT Management, IT Strategy, Service Delivery, ITIL, Outsourcing, IT Operations, Project Delivery, Incident Management, Problem Management, Change Management, Program Management, Vendor Management, Disaster Recovery, Business Continuity, Service Desk, Process Management, Service Improvement, Governance, Availability Management, Capacity Management, Service Integration Management

Experience

Business Program Manager - SIAM Process Architect

IBM

December 2006 - Present

Skills

Leadership 40
Customer Satisfaction 25
Consulting 11
Customer Service 5
Mentoring 5
Integration 3
Service Delivery
Service Manager
Service Integration & Management (SIAM)
Project Management
Program Management
Learning Management
Client Management
Marketing Strategy
Diversity & Inclusion
Diversity Training
ITIL
Vendor Management
Outsourcing
IT Strategy
IT Service Management
Cloud Applications
Business Process Improvement
Process Management
CMDB
IT consulting

Industries

Activities