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Masarrat A Shah
Masarrat A Shah
Business Program Manager - Service Integration and Management
New Delhi

  • Focus: Contributions are valued by peers
  • Accountability: Thoroughly contributes in all areas
  • Sense of Urgency: Consistently responds in a timely fashion
  • Team: Frequently supports and responds to peers
info

Awards earned:

1

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Level: LEVEL 04

12 month points: 1695 ptsView details

Total points: 1695 pts

skills
Leadership 6
Service Delivery
Service Manager
Service Integration & Management (SIAM)
Project Management
Program Management
Learning Management
Client Management
Customer Satisfaction
Customer Service
Marketing Strategy
Mentoring
Diversity & Inclusion
Diversity Training
ITIL
Vendor Management
Outsourcing
IT Strategy
IT Service Management
Cloud Applications
Business Process Improvement
Integration
Process Management
CMDB
Consulting
IT consulting
PROFILE

Summary

An accomplished Information Technology Management professional, extensive experience with Service Management,Service Integration and Management, Infrastructure Management, Outsourcing, Business Development, Client Engagement, and People Development. Proactive IT expertise using a systematic approach to examine the business needs for our Clients. Designed and implemented cost effective measures and best practice solutions for maximizing client business. Leveraging my experience with Global Delivery Framework, Lean, Six Sigma process improvement, incident/problem management, and IT operations; strategically deploy large complex solutions to improve productivity. Expert knowledge in project management through regularly deploying the following technological methodologies: Agile, PRINCE and PMI project management. Comfortable as both project leader and team player, coaching mentor; capable as a trusted advisor for project management and service management teams.

Specialties: Program Management, IT Management, IT Strategy, Service Delivery, ITIL, Outsourcing, IT Operations, Project Delivery, Incident Management, Problem Management, Change Management, Program Management, Vendor Management, Disaster Recovery, Business Continuity, Service Desk, Process Management, Service Improvement, Governance, Availability Management, Capacity Management, Service Integration Management

Experience

Business Program Manager - Service Integration Management

IBM

December 2006 - Present

ACTIVITY