Program Manager, Process/Systems Engineer and Artificial Intelligence solution expert with deep expertise in healthcare and support operations. Extensive hands-on experience building enterprise-level software architectures and optimizing operations. Delivers results in both minimally structured organizations and mature enterprises. Disciplined management style coupled with an ability to deliver creative, systematic solutions: • Developed compelling business case for an AI analytics platform and delivered it to the Client • Re-engineered data operations for a large, integrated healthcare firm • Re-engineered data operations for a large financial institution • Designed, developed and managed business intelligence instrumentation, data warehouse, ETL system and operations roadmap/strategy for a large, product-support site • Executive in 6 high-technology startups • Recruited and managed multiple teams of product, project and engineering managers and offshore development teams • Consultant in business intelligence, process & product design for the following companies: Cisco Systems, Blue Shield of California, 3Com, Lockheed Martin, Trimble Navigation, Loral Space Systems, Tencor, Stryker Endoscopy, HP and NOAA • Designed, developed and launched one of the first industry-specific web portals connecting distributors and manufacturers • Product manager of one of the first hosted eCommerce and supply chain systems • Designed, launched and sold 2.5M units of a promotional product • Successfully designed, managed, and launched multiple software development, product development, and business process re-engineering projects. Developed numerous marketing and business requirements documents, product roadmaps, reports specifications, and governance & policy documentation. • Holder of 5 US and international patents • Northwestern Univ. McCormick School's MMM program Alumni Council President • MMM Advisory Board Member • Kellogg Alumni Council member
President, Engagement Manager
September 2003 -
- As Project Lead, coordinated engineers, analysts and client stakeholders to deliver an artificial intelligence, deep learning analytics platform for a large enterprise. - As Project Lead, coordinated various systems and business operations stakeholders to develop the process to collect/edit provider profile data for a large, integrated healthcare firm. - As Project Lead, designed and developed a case management database for a large healthcare provider. - As Program Manager, led the effort to re-engineer the inbound-data operations for a large financial institution’s business intelligence data warehouse. - For multiple mid-sized clients, executed the collection and documentation of vendor capabilities for replacing HR and Payroll processes and operations. - For a large networking technology company, managed the design and development of a business intelligence data warehouse for a collaborative support website. - As Business Architect on an integration project for a large insurance company, managed a team of 8 domain experts (client and consultants) to re-design the product development operations for a Trizetto/Facets platform. - As Product manager, developed a service to assist businesses to identify and communicate with their trading partners in a secure and compliant manner.