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Mohammed Ahteshamuddin

Mohammed Ahteshamuddin

Vice President IT - PSS & Customer Experience

location_on United Arab Emirates

Vice President IT - PSS & Customer Experience at flydubai

Awards Earned:

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Level: LEVEL 02 (12mo pts: 37 pts)

Lifetime points: 82 pts View details

Thought Leadership:

% performance based on average of all engagements

Selected: % of applied

50%

Recognized: Contributions valued by peers

0%

Peer Support: Percentile of active participants

0%

Profile

Summary

Aviation IT thought leader with a 25+ year track record of driving business transformation and delivering outcomes through technology and innovation. Industry veteran for airline and airport IT solutions and customer experience technologies.

As Program Director at flydubai, successfully delivered the PSS (Passenger services system) transformation; cloud hosting, best of breed retailing platform, omni channel distribution, best of both LCC and full-service capabilities and all new Departure Control based on the principles of ONE Order.

Driving Innovation and Digital strategy at flydubai. In collaboration with universities and partner innovation Labs, delivered airline use cases and proof of concepts through emerging technologies; Artificial Intelligence, predictive analytics and Machine Learning, advance biometrics and block chain.

Leading the IT programs for Digital Marketing, eCommerce, CRM and Loyalty. Led the creation of comprehensive Travel Sandbox to drive API Led Digital transformation; delivered the digital platform to innovate and create consumer commerce and personalized experiences

Leading the technology synergies between flydubai and Emirates.
Advisor to various technology forums and keynote speaker at international conferences.

Specialties: Strong business and technology acumen; strategic planning and business transformation, inherent DNA to research and explore, affable and effective collaborator, thought leadership, built and managed large teams with cultural diversity

Experience

Vice President IT - PSS & Customer Experience

flydubai

September 2015 - Present

PSS Program Director; responsible for the overall PSS transformation viz. in-source hosting, data centre migration, infrastructure and operations, platform architecture, solutions design and delivery of new PSS capabilities.

Lead the digital transformation and develop innovative solutions across Customer touch points and deliver ultimate Digital Customer Experience (DCX).

Business alignment, responsible for end to end provision of IT services and solutions to CCO and CMO Business units

Skills

CRM 6
Program Management
IT Service Management
Airlines
Strategy
IT Strategy
Change Management
E-commerce
Software Project Management
Team Management
Product Management
Project Planning
Requirements Analysis
Vendor Management
Aviation
SDLC
Enterprise Architecture
ITIL
PMP
Information Technology
Solution Architecture
Integration
Airports
Resource Management
Business Process

Industries

Airlines

Activities

  • Oct 2018 - Nov 2018

    Participated in a KnowledgeStream™: "Exploring the Relationship Between PLM & ALM for Software-enabled Products"

    PLM
    ALM
    Product Lifecycle Management
    Product Development
    Project Management
    PLM Tools
    ALM software and solutions
  • 05 Nov 2017

    Answered a question on OpenForum: "Frequent Fliers of the Future"

  • 05 Nov 2017

    Answered a question on OpenForum: "Low Cost vs. Traditional Carriers"