Vice President IT - PSS & Customer Experience at flydubai
Joined 09/21/2017
Level: LEVEL 01 (12 mo pts: 0 pts)
Lifetime points: 82 pts
Aviation IT thought leader with a 25+ year track record of driving business transformation and delivering outcomes through technology and innovation. Industry veteran for airline and airport IT solutions and customer experience technologies.
As Program Director at flydubai, successfully delivered the PSS (Passenger services system) transformation; cloud hosting, best of breed retailing platform, omni channel distribution, best of both LCC and full-service capabilities and all new Departure Control based on the principles of ONE Order.
Driving Innovation and Digital strategy at flydubai. In collaboration with universities and partner innovation Labs, delivered airline use cases and proof of concepts through emerging technologies; Artificial Intelligence, predictive analytics and Machine Learning, advance biometrics and block chain.
Leading the IT programs for Digital Marketing, eCommerce, CRM and Loyalty. Led the creation of comprehensive Travel Sandbox to drive API Led Digital transformation; delivered the digital platform to innovate and create consumer commerce and personalized experiences
Leading the technology synergies between flydubai and Emirates. Advisor to various technology forums and keynote speaker at international conferences.
Specialties: Strong business and technology acumen; strategic planning and business transformation, inherent DNA to research and explore, affable and effective collaborator, thought leadership, built and managed large teams with cultural diversity
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